Maddi Johnson
Maddi Johnson at Tenvoorde Ford

Maddi Johnson | Page 6

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

Contact Me
4.9
97 Reviews

Industry Experience

3 yrs, 6 mos

4.9

97 Reviews

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97 Reviews of Maddi Johnson

September 01, 2024

Dealership Rating
Employee Rating

Great service, fast friendly efficient all the way around from the advisors, technicians and managers. More

by nathan.voigt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2024

Tenvoorde Ford responded

Thank you, Nathan! We’re glad to hear that you had a great experience with our team. Your feedback is much appreciated.

September 01, 2024

Dealership Rating
Employee Rating

Great service! Had my truck in and out in no time, plus gave me a ride to work. More

by JRJudy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim

Sep 01, 2024

Tenvoorde Ford responded

Hi, Thank you! We’re pleased you had a great experience. We’re glad we could get your truck serviced quickly and provide a ride to work.

August 03, 2024

Dealership Rating
Employee Rating

The personnel at the dealership was very friendly, willing to help you as long as you were there. But if you have problems, some of the personnel will avoid you. Some personnel wont keep you informed More

by tjdahlvang
Recommend Dealer
Yes
Aug 05, 2024

Tenvoorde Ford responded

Hi, Thank you for sharing your experience. We appreciate your feedback and are glad to hear that Mattie stood out with her exceptional service. We apologize for any lack of communication you experienced and will work on improving this. Your satisfaction is important to us, and we hope to provide a better experience in the future.

August 03, 2024

Dealership Rating
Employee Rating

Very good all around. The process was very enjoyable I would recommend to people I know More

by Mlkeneis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2024

Tenvoorde Ford responded

Hi, Thank you for your feedback! We’re delighted to hear that you had a very good and enjoyable experience with us. We appreciate your recommendation and look forward to assisting you and those you refer in the future.

July 28, 2024

Dealership Rating
Employee Rating

Good communicator, took care of the problem. Kept me informed on the progress. Very professional and courteous. Will do business with again!! More

by bbkjeR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that our team kept you informed and handled your issue professionally. We appreciate your business and look forward to assisting you again!

July 16, 2024

Dealership Rating
Employee Rating

Very good communication and very friendly They kept us informed and updated and got our vehicle to usin a timely manner. More

by carlsojm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2024

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with our communication and friendly service. Keeping you informed and delivering your vehicle in a timely manner are priorities for us. If there's anything more we can do for you, please don't hesitate to let us know. We appreciate your business and look forward to serving you again!

July 08, 2024

Dealership Rating
Employee Rating

I came in for an oil change and the service tech cracked my oil pan and didn't install the splash guard back properly. I wasn't made aware of this until I found out, several days later, when there was a big More

by michaeleagle87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 10, 2024

Tenvoorde Ford responded

Hi Michael, we sincerely apologize for the inconvenience and frustration caused by your recent experience. We appreciate your patience and understanding as we corrected the problem with your oil pan and splash guard. Your feedback is invaluable to us, and we're committed to ensuring every service meets our high standards moving forward. Please contact Craig Schaefer at cschaefer@tenvoordeford.com directly if you’d like to discuss this matter further or have any questions.

July 07, 2024

Dealership Rating
Employee Rating

Once you buy and get your money the won't honor there use car warranty they sent me home with bad breaks the should have been replaced, when they do oil changes the don't do the compete job air filter full o More

by Piehl01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 10, 2024

Tenvoorde Ford responded

Hi Robert, we are sorry you feel this way. After you and Kris talked and we paid for the entire service bill of items that are not covered in the Complementary Lifetime Limited Powertrain Warranty, we took you at your word that day that you were happy. Again, sorry we let you down. The brakes measured out at 6mm in the front and 8mm in the back so they were not in need of replacement. We want happy customers so please reach out to Kris again if you would like to discuss the matter further. You can reach him at 320-251-0540 or email him kculhane@tenvoordeford.com

June 17, 2024

Dealership Rating
Employee Rating

The service was provided promptly and was well done. I am writing no more than this. More

by powercat127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Tenvoorde Ford responded

Hi, We're glad to hear that you had prompt and well-done service at Tenvoorde Ford. We appreciate your feedback and hope to see you again for your future service needs!

June 13, 2024

Dealership Rating
Employee Rating

I got an excellent service in few minutes I would to express my appreciate toward staffs who served me. More

by XAREED37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that you received excellent service at Tenvoorde Ford in just a few minutes. We appreciate your kind words and are grateful for the opportunity to assist you. We look forward to serving you again in the future.

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