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Madison Hartung
Madison Hartung at Big Star Hyundai
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Madison Hartung | Page 2

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.7
38 Reviews

Dealership Experience

2 yrs, 11 mos

4.7

38 Reviews

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38 Reviews of Madison Hartung

January 07, 2024

Dealership Rating
Employee Rating

Long wait time but still satisfied with the service totally satisfied with the service that day More

by cs6016
Recommend Dealer
Yes

Other Employees Tagged: Luis Delcid, Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams , zzGabriel zzCruz, zzPaul zzHewitt

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Jan 08, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience. We will be working on futher reducing wait time.

January 06, 2024

Dealership Rating
Employee Rating

My oil change and state inspection took over 3 hours. That's 3 hours with an appointment. I found that excessive. More

by DELOZIER.JAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 08, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for the wait, we agree that a simple oil-change should not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Kohl Young, Service Director.

January 06, 2024

Dealership Rating
Employee Rating

Clean helpful and not pushy! Thank you for taking care of me. I liked the communication. More

by hyde915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

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Jan 08, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 24, 2023

Dealership Rating
Employee Rating

Communication is lacking now. Service is usually pretty good but I guess this day was an off day. More

by fwells08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Chadwell

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Dec 26, 2023

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If there is something specific regarding you would like to share, please email me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

December 22, 2023

Dealership Rating
Employee Rating

Simply the best! Consummate professional. Great service. Good. Good Good Good Good Good Good Good More

by LOFARO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

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Dec 22, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 18, 2023

Dealership Rating
Employee Rating

Very professional and caring. They keep their word and they are on time. They will call a ride for you. Great. More

by DORISHENRY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 12, 2023

Dealership Rating
Employee Rating

I love the new look. Madison is always very attentive. I appreciate the video of the inspection on my car. More

by Chsalvrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodrigo is the Most attentive Salesman

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Dec 12, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 07, 2023

Dealership Rating
Employee Rating

The new dealership is nice. Waiting area is comfortable and the ease of pulling into the service is much better More

by breia.may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steffy Hernandez

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Dec 08, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. Yes, we are quite proud of our new facility. We are honored that you chose Big Star Hyundai!

November 19, 2023

Dealership Rating
Employee Rating

Excellent customer service. Wonderful facility. We had a recall any handled it quickly and professionally. More

by CAROLYN HAAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

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Nov 20, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

November 19, 2023

Dealership Rating
Employee Rating

Everything went really smoothly. Not sure what else to say here? Word word word word More

by subletthome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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