Madison Hartung | Page 3

Had excuses 3 different times I went to pick up my car and I was not happy and I was not happy More

by SPARKYJC71 Verified Customer Verified Customer

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great snack, clean place, little bit of slow service in terms of service on car terms of service on car More

by claudialeija4 Verified Customer Verified Customer

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Excellent customer service , car was done when promised and great customer wait area and amenities and great customer wait area and amenities More

by JUANCHO138 Verified Customer Verified Customer

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This dealership has updated on my vehicle every step of the way. It's clean the way. It's clean More

by DPPVELA Verified Customer Verified Customer

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New you need to bring the water bottles back. People are polite, location new new People are polite, location new new More

by MARILYN_MANNING Verified Customer Verified Customer

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My experience was handled professionally and efficiently. I like having the option of a shuttle service. I will continue to use Big Star. Thanks, I like having the option of a shuttle service. I will continue to use Big Star. Thanks, More

by DMV1 Verified Customer Verified Customer

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Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper Verified Customer Verified Customer

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This has to be the worst service dept. When the tech changed my oil in May, he disconnect the wiring harness to my horn. I had no idea this happened until I went to use my horn and it didn When the tech changed my oil in May, he disconnect the wiring harness to my horn. I had no idea this happened until I went to use my horn and it didn’t work. I called the service dept numerous times to get it fixed. This was in June and they said it couldn’t be fixed until August. I ended up having an accident due to my horn not working. When I spoke to the service Mgr, he said that wouldn’t have happened during an oil change. Yet, I have a video of their tech with his hands under the hood changing my air filters. On top of that, I have had a shake in one of my tires since I bought the car. Of course, they don’t accept the blame for that either and want me to go to discount tire. These are the original tires that came with the car. I came back for a 3rd time for them to look at the tire. I had a 7:15 AM appointment. I had to go to work and asked them when the car would be ready. They said 4 HRS. Excuse me, WHAT??? 4 hrs to look at a tire? Oh and they don’t try to accommodate your work schedule, you have to rearrange your life for THEIR schedule. If you get an oil change, you can guarantee, you will spend 3-4 hrs at the service dept. My time is valuable to me and I don’t want to spend my day off s wasting 3-4 hrs of my time for a SIMPLE oil change More

by annkvolkots Verified Customer Verified Customer

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I have been struggling to get a response to my phone calls and emails by anyone there. When I call and leave a message to the service department or email the service representative no one responds. I h calls and emails by anyone there. When I call and leave a message to the service department or email the service representative no one responds. I have been a customer with Ron Carter now big star since 2014. Please let me know if I need to find another Dealership that would care to be responsive to their customers needs. Thank you, George Kelly More

by George Kelly Verified Customer Verified Customer

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This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! send off. . Servcice was great thank you! More

by slynetteh Verified Customer Verified Customer

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