Maggie Matir | Page 112

Execellant dealer Every time i come to this dealer my vehicle is handled with care and the service department makes me feel so welcome! The entire staff is so friendly Every time i come to this dealer my vehicle is handled with care and the service department makes me feel so welcome! The entire staff is so friendly and really cares about making your experience as fast and painless as possible! Best dealer in the East! More

by Mmarck21 Verified Customer Verified Customer

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Great service Very professional, this is first time servicing my car there and I would go again and again. It is even worth making a min trip to go to these guys. Very professional, this is first time servicing my car there and I would go again and again. It is even worth making a min trip to go to these guys. More

by 01vulaj Verified Customer Verified Customer

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On Time I was scheduled for a recall but noticed the engine light on I had this check and was given options as to what I could do and what was covered by my w I was scheduled for a recall but noticed the engine light on I had this check and was given options as to what I could do and what was covered by my warranty. My vehicle is running fine now and parts replaced were from time and wear. More

by Sdunbar46 Verified Customer Verified Customer

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Professionalism As always Maggie Matir is always performed top notch freindly, assuring and very proffessional. She's a great asset to your company. Great job Maggi As always Maggie Matir is always performed top notch freindly, assuring and very proffessional. She's a great asset to your company. Great job Maggie. More

by TEDDYZETA5 Verified Customer Verified Customer

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Excellent service I really appreciate my service advisor Maggie Matir, for her dedication to making sure that she advocates on behalf of her customer. Dealing with Chry I really appreciate my service advisor Maggie Matir, for her dedication to making sure that she advocates on behalf of her customer. Dealing with Chrysler company is not easy. She when the extra mile to help me get my radio system replaced with a new one. I had a big problem with my radio system not turning on for two minutes. after the two minutes, my AC & heater, front and rear defrost will turn on by themselves. I'm grateful for her dedication to serving her customers. She will give you a rundown of the situation. Her kindness and professionalism is one hundred percent on point. Thank you Maggie Matir. More

by nelsoncintron1 Verified Customer Verified Customer

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Disappointed I had to take a step back to write this review because I do want Chrysler to take it to heart. We own a 2005 Chrysler Pacifica since November 2017. W I had to take a step back to write this review because I do want Chrysler to take it to heart. We own a 2005 Chrysler Pacifica since November 2017. We brought our car to the Eastchester Chrysler Jeep Dodge Ram dealership on Boston Road the first week of May 2018 because it was making a nagging sounding noise. They checked the car and told us the repair will last about a week or so. They discovered the tensioner was making the noise and we approved the repair to change the tensioner-belt ($165 for parts; $150 for labor). We had asked them to take a look at our oil pan and it needed to be changed. We agreed for those repairs too ($762 for parts; $450 for labor). They checked the car again and found the power steering pumping was also making noise. They checked for leaks and found none. So we agreed for them to change the power steering pump since it was making the noise as well. Which they did ($334 for parts; $450 for labor). Well the new pump they placed started making noise too. So they had to replaced it, again as per parts warranty. So now the dealership is in possession of our car for over a month (longer than originally scheduled), and they began informing us that the reason why we had a noisy car was because the rack and pinion were leaking internally and sending metal shards into the power steering wheel and causing pump damage. So now they recommended changing them and they would have to replace the subframe as well due to excessive rust. Now you can imagine our frustration and irritation because it took them a month to realize what was the real problem after making repairs that were just patching a bigger problem. So you can understand why we felt we were dealing with incompetence. Now the kicker is when the car was returned to us, it is leaking power steering fluid which it never did before, the car was returned dirty and not even vacuumed (whatever happens to good customer service). And on top of that, we couldn’t turn the wheel. It felt like trying to turn stone. We couldn’t leave the dealership parking lot. We called the manager this time, and at first he tried to spew the company line how our car is so rusted blah blah blah. I said well why don’t you try to drive the car sir he couldn’t. So he had to take the car back in the garage to see why we couldn’t turn the wheel. Guess what? They forgot to add power steering fluid back. Incompetence. Over $2,500 out of pocket later, and now with a leaking car with the same problem we went in with, I feel like we just paid them to just open the hood and look at it. Incompetence. I could have gone to a mom and pop garage or a shady mechanic and get better work done, At least I know there would be a chance of them screwing me. But I did not expect that from the dealership itself. Just Because It is an old model car. I will definitely not recommend Chrysler or any other affiliates to anyone. Enjoy your day. Yours truly Tania Brice, Future Toyota Owner. More

by bricetania Verified Customer Verified Customer

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Great service department & great sale personal I would recommend this dealership to all my friends & family from the sales person Keith , to the service personal Maggie to the owner Bobby , they re I would recommend this dealership to all my friends & family from the sales person Keith , to the service personal Maggie to the owner Bobby , they really took care of me & my need , even working with my business work schedule they made sure that I had a rental & had everything ready before leaving the dealership More

by ramon809 Verified Customer Verified Customer

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Quick and easy I had check engine light come on my dashboard in my truck. Brought it right in. All it was was that the gas attendant didn’t tighten my gas cap tight I had check engine light come on my dashboard in my truck. Brought it right in. All it was was that the gas attendant didn’t tighten my gas cap tight enough. They solved the problem quick and didn’t try to tell me it was 8 other different things just to make money. I appreciated their honesty More

by Dynodan91 Verified Customer Verified Customer

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check engine light Maggie was excellent she took my car in explained what they were going to do, kept me in the loop during the service then explained what was done. She Maggie was excellent she took my car in explained what they were going to do, kept me in the loop during the service then explained what was done. She was a pleasure to do business with. More

by mattcons Verified Customer Verified Customer

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Great Experience Had a great experience. Everyone was very friendly. The service was good as I expected and overall the service done on my car was good. Had a great experience. Everyone was very friendly. The service was good as I expected and overall the service done on my car was good. More

by pozoria Verified Customer Verified Customer

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