Malainne Costa | Page 6

Herb Chambers Honda of Seekonk is great. It’s always easy to schedule appointments and the service advisors do a great job.. shout out to Lenny! It’s always easy to schedule appointments and the service advisors do a great job.. shout out to Lenny! More

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The staff lacked both professionalism & customer service in my experience this week. Brought my car to get a scheduled oil change, while waiting to check in a service tech opened the hood with no issue and in my experience this week. Brought my car to get a scheduled oil change, while waiting to check in a service tech opened the hood with no issue and filled my window washer fluid. Before moving my car to the bay, he slammed my hood shut (Assuming by accident). I was then told that the hood will not open, I have never had any issues with opening and closing the hood in my 7 years owning the car. The desk clerk proceeded to give me a $3,700 quote, including other repairs they suggested car needed. The hood latch and cable cost $1,057. To try and get hood open was another $360. The tech who slammed the hood denied doing so, claiming it was like that even though I watched him open & slam it. The manager in arrogant fashion refused to even attempt common ground and essentially told me I was unlucky and they are not responsible. I do not understand how my hood stopped working by the time it got to the bay. I wasted 2 hours of my time waiting to get a scheduled oil change that did not even happen because they could not get hood open. Instead I walked out with a quote of $3,700 not even including labor and a broken hood. Place is a scam, very disappointing experience will not return. More

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Great job all around! Good communication between the technicians, the service manager and me, the customer. Good communication between the technicians, the service manager and me, the customer. More

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Very pleased, as always, by the service department including the representative and mechanic. They kept me well informed what was needed, were clear and professional. including the representative and mechanic. They kept me well informed what was needed, were clear and professional. More

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Top notch service. Melaine is always great and helpful. Have leased my last 3 vehicles from Herb Chambers and looking forward to my forth! Thanks Danny (sales) ! Melaine is always great and helpful. Have leased my last 3 vehicles from Herb Chambers and looking forward to my forth! Thanks Danny (sales) ! More

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Tim was excellent. I was in and out of there faster than I expected. They always exceed my expectations. I was in and out of there faster than I expected. They always exceed my expectations. More

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Everyone at Herb Chambers is very friendly and very helpful. We have been going there for years- never disappointed. helpful. We have been going there for years- never disappointed. More

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I have yet to have an issue with this dealership. Mallaine in the service dept. has been exceptional. (As well as the techs & service writers) Mallaine in the service dept. has been exceptional. (As well as the techs & service writers) More

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Always a great service experience at Herb Chambers! They provide updates, keep their promises, and make sure your service experience is as smooth as possible. They provide updates, keep their promises, and make sure your service experience is as smooth as possible. More

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Malainne Costa is an excellent service advisor! She always keeps us informed and explains the repairs needed in a clear and understandable way. Malainne is efficient and thorough throughout the pr She always keeps us informed and explains the repairs needed in a clear and understandable way. Malainne is efficient and thorough throughout the process. We service all of our vehicles at Herb Chambers because of Malainne’s professional and courteous style and the quality of work performed by the technicians More

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