Mara Russell | Page 7

Brilliant, thoughtful, respectful, polite , helpful Thank you very much. Looking forward to our ongoing relationship. helpful Thank you very much. Looking forward to our ongoing relationship. More

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Complete professionals, honest, friendly and 100% responsive to all questions. Sold me a great car with no hassle responsive to all questions. Sold me a great car with no hassle More

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Great friendly people, got a great value for my trade in, and a great deal on a pre-owned! and a great deal on a pre-owned! More

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I bought a Lincoln MKZ which I love. Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two more times & was told part was overnighted & then that they "dropped the ball" & finally done. Brought my car out for a broken seat & blower motor problem in dash. They told me it was a leaf & the seat was fine. I called the manager, Mr. Hern who told me "Your warranty is up so you will have to pay for an upholsterer to come & take your seat apart & your seat works fine." I wrote the CEO who never responded & got in touch with Lincoln directly. The car went back & they discovered the blower motor needed to be replaced but again no seat problem they said. Told me they were sending my car back & never watched the video I sent. They took my car back again but this time I went there & showed Jason the service manager the seat back moving. He said "Oh you are right, I am so sorry." They had to order the parts & now the seat is finally fixed only because I bitched & kept complaining. Mr. Hern never bothered to apologize for talking down to me. Instead of doing something above & beyond like a free oil change for causing me to send my car three times & be talked down to & told my warranty was over. (It is over in May 2022) he didn't have the decency to make good. I love my Lincoln but could never recommend Herb Chambers again. People make mistakes but humans acknowledge them & make good on them and apologize. Mister Hern was perhaps having a bad day but told me to take my car & nothing was wrong. The seat was broken and the driver's seat has to be in tact for the airbags to deploy. He sent my car back to me twice unsafe. Herb Chambers' upper management should be ashamed of how I was treated & make changes to the way they do business. More

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I reached out online and they got back to me quickly. The car I wanted was still available. And the team who helped me at the dealership - Mara and Max - were great to work with. Excellent experience. car I wanted was still available. And the team who helped me at the dealership - Mara and Max - were great to work with. Excellent experience. More

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Very pleasant experience. Comfortable and immaculate lounge area to wait in. Service manager was very friendly and explained everything that would be done to my car. Car was ready in the time I was to lounge area to wait in. Service manager was very friendly and explained everything that would be done to my car. Car was ready in the time I was told it would be and was washed and vacuumed. I would highly recommend Herb Chambers Lincoln of Norwood to everyone. More

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They were very professional and knowledgeable. Answered all my questions and concerns . Beautiful inventory and polite service all my questions and concerns . Beautiful inventory and polite service More

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Very helpful and professional. Wonderful experience. We love our new Lincoln. We highly recommend Herb Chambers. love our new Lincoln. We highly recommend Herb Chambers. More

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just nowNEWExtraordinarily smooth process purchasing a just nowNEW Extraordinarily smooth process purchasing a car. From the front desk to sales and business manager, everyone went above and beyond to ass just nowNEW Extraordinarily smooth process purchasing a car. From the front desk to sales and business manager, everyone went above and beyond to assure a great customer driven experience was had. No pressure, up front, responsive- you're made to feel like every question is valid and time was devoted to you as the customer. Herb Chambers employs people who treat you like a friend rather than simply making a sale. Mara Russell was lovely to work with, and thankful for Jim in the business office for his patience and helpfulness. More

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The service department bent over backwards to make sure my experience was a positive one my experience was a positive one More

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