Marc Bales

Lexus of Chattanooga responded

Thank you so much, Natalie! We’re absolutely thrilled to hear that your experience with Marc Bales and our team exceeded your expectations—that’s exactly the kind of care and service we strive to provide every guest who walks through our doors. Your kind words truly mean the world to us, and we’re honored to know you plan to return for your next vehicle. When that time comes, we’ll be ready to welcome you back with the same warmth and dedication. With heartfelt gratitude, Your Lexus of Chattanooga Family Omotenashi – exceptional care, every time

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience, Prince! We’re truly honored to hear how Marc and the entire Lexus of Chattanooga team went above and beyond to make you feel like family. Helping you find the perfect 2025 Lexus IS 350 F Sport in your ideal colors—and at a price that exceeded expectations—is exactly the kind of care and dedication we strive for every day. It means the world to us that you and your best friend love your new ride, and your trust to refer friends and family is the highest compliment we could receive. We’re excited to welcome them with the same heartfelt hospitality. Enjoy every mile in your stunning new Lexus, and know we’re here for you anytime!

Lexus of Chattanooga responded

Thank you so much, Roy! We’re thrilled to hear that the buying process was simple and even enjoyable for you! At Lexus of Chattanooga, we pride ourselves on providing excellent service every step of the way, and it's wonderful to know that our team made a positive impression. We truly appreciate your kind words and look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you so much, Joseph! We are absolutely delighted to hear that you had such a positive experience purchasing a vehicle from Lexus of Chattanooga. It's wonderful to know that you found our team friendly, knowledgeable, and respectful of your time from the moment you walked in. We are especially pleased to hear that Marc went above and beyond to answer all your questions and made the entire process smooth and stress-free for you. Providing exceptional service and ensuring a comfortable experience for our guests is our top priority. Thank you for choosing Lexus of Chattanooga. We truly appreciate your business and hope you enjoy your new vehicle for many years to come! We look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you so much, Paula! We are truly honored to have you as a repeat customer at Lexus of Chattanooga. It means a great deal to us to know that you consistently find our team professional, knowledgeable, and accommodating, making it a pleasure to do business with us. We are absolutely delighted that you plan to return for your next Lexus. We look forward to welcoming you back and continuing to provide you with the exceptional service you've come to expect from 1 Lexus of Chattanooga.  

Lexus of Chattanooga responded

We are so pleased to hear that you had a positive experience working with our team. We're especially glad that you found Mark a pleasure to work with and appreciated the no-pressure approach from our finance manager when presenting warranty options. Providing a comfortable and informative environment throughout the entire process is important to us. Thank you for your feedback! We hope you are enjoying your vehicle and look forward to assisting you again at Lexus of Chattanooga in the future.

Lexus of Chattanooga responded

Thank you for your feedback! We are very pleased to hear that Mr. Bales provided you with a professional experience throughout your vehicle purchase and was able to answer all of your questions confidently. We strive to ensure our sales team is knowledgeable and provides excellent service to all our guests at Lexus of Chattanooga. We hope you are enjoying your new vehicle and look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you so much for taking the time to share your wonderful experience! We are absolutely thrilled to hear that your recent vehicle purchase at our Chattanooga dealership was one of the smoothest you've ever had. We take great pride in maintaining an impeccably clean environment and are delighted that it contributed to a positive first impression. We are even more proud of our amazing staff, and it's so rewarding to know that their professionalism, friendliness, and willingness to assist made you feel valued and well taken care of throughout the entire process. Your high recommendation means the world to us. We strive to provide a hassle-free and enjoyable experience for every guest, and it's fantastic to know we achieved that for you. Thank you for choosing Lexus of Chattanooga! We hope you are enjoying your new vehicle and look forward to welcoming you back in the future.

Lexus of Chattanooga responded

That's fantastic to hear! Thank you so much for sharing your wonderful experience at Lexus of Chattanooga! We are thrilled that you found it to be your smoothest vehicle purchase ever, and we're especially delighted to hear about your positive experience with Marc Bales. It's wonderful to know that Marc listened closely to your needs, provided you with suitable options, and respected your preferences without any pressure. We are also glad that you received a solid offer on your trade-in and that Marc went the extra mile to secure the specific vehicle you wanted, even arranging a transfer from another dealership. Providing a seamless, respectful, and efficient car-buying experience is our top priority, and your feedback confirms we are on the right track. Thank you for choosing Lexus of Chattanooga! We hope you are absolutely enjoying your new vehicle and look forward to assisting you again in the future.