Marcellis Smith
Marcellis Smith at Honda of the Avenues
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Marcellis Smith

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
103 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

4 yrs, 8 mos

4.8

103 Reviews

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103 Reviews of Marcellis Smith

April 18, 2025

Dealership Rating
Employee Rating

I have worked with Mr Marcellus Smith a number of times. He has always been very professional and helpful. More

by leon.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2025

Honda of the Avenues responded

We appreciate your business and are very happy to hear that Marcellis has been able to make your service experiences enjoyable.

April 16, 2025

Dealership Rating
Employee Rating

Marcellus was quick, efficient and funny. I did have a problem with the pricing and he was able to correct the error with no problem, will be scheduling with him again More

by hakimah.harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oral McDonald, Darius Simon

Apr 19, 2025

Honda of the Avenues responded

Thank you for your business and we are glad to hear that Marcellis was able to resolve the pricing issue while providing quick and efficient service.

March 29, 2025

Dealership Rating
Employee Rating

I brought my car in because the USB port wasn't working. I was charged $170 for the diagnosis and to fix the USB issue would have cost $600. I was in the shop for 3 hours before my car was done. More

by johngronert
Recommend Dealer
Yes
Apr 01, 2025

Honda of the Avenues responded

Thank you for submitting a review of your recent visit. Was our team able to fix the USB or was it just a diagnosis?

March 16, 2025

Dealership Rating
Employee Rating

Excellent customer service, Marcilus explained the process, services, and a time estimate. Showed to the waiting area and amenities included. More

by DANNAVY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Honda of the Avenues responded

We appreciate your business and we are glad to hear that Marcellis explained the process, services and time estimate for your vehicle.

March 04, 2025

Dealership Rating
Employee Rating

This dealership wasted my time and money. Service department told me my blown tire was covered under an extra protection warranty I had purchased at the time of buying the car. They had me ca More

by MazdaMadness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Howard

March 04, 2025

Dealership Rating
Employee Rating

Marcellus was fantastic. Great customer service. Wait time was long but comfortable work spaces are good for passing the time in a productive and painless manner. More

by mcharbula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Honda of the Avenues responded

Thank you for your business and we are glad Marcellis provided great customer service. We continue to work on our completion times, but are glad to hear that the waiting area gave you a comfortable place to work.

March 04, 2025

Dealership Rating
Employee Rating

Scheduling was fast and easy. Work was completed on time. No issue experienced during visit. More

by Zumba
Recommend Dealer
Yes
Mar 07, 2025

Honda of the Avenues responded

Thank you for your business and we are happy to hear that our team was able to have your vehicle serviced in a timely fashion.

February 11, 2025

Dealership Rating
Employee Rating

I love this dealership they are always nice and service is good even when you dont have appointment they will take you in. More

by MSroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Honda of the Avenues responded

Thank you for your continued business and we are glad to hear that our team is able to provide great service each visit.

February 06, 2025

Dealership Rating
Employee Rating

This is the first time I rate the experience below excellent. blah blah blah balh More

by LARRY.L.REED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Honda of the Avenues responded

Thank you Larry for your business and for taking time to complete a review of your most recent visit.

February 06, 2025

Dealership Rating
Employee Rating

I dealt with Morris and he was patient and knew his cars. Thankyou! A very nice experience. More

by lchess512
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Honda of the Avenues responded

Thank you for your business and we are happy to hear that Morris helped you find a vehicle that fit your needs.

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