Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
125 Reviews

Dealership Experience

4 yrs

Industry Experience

5 yrs, 2 mos

4.8

125 Reviews

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125 Reviews of Marcellis Smith

October 14, 2025

Dealership Rating
Employee Rating

Oil change comes to 100$ and no coupon is eligible worst place . Need to reduce price More

by Kguhan
Recommend Dealer
No

Other Employees Tagged: Randy Lewis

October 14, 2025

Dealership Rating
Employee Rating

My experience was great and I am very happy with my new tires. Marcellis was awesome! More

by PRKING99
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

October 11, 2025

Dealership Rating
Employee Rating

You all have been great to work with in the past! The service is phenomenal. More

by KIRKSN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 11, 2025

Dealership Rating
Employee Rating

I did not like no one seemed to mention that when I purchased the car that it needed to be at 15 % for oil changes. I was promised with my deal 3 free oil changes and it was not there. Marcel's attitud More

by capturebyari
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jon Mazur

October 09, 2025

Dealership Rating
Employee Rating

Great service and communication. Very accommodating Rental car was a plus Ability to plug in and do work in waiting area is nice More

by jimmossell
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

October 07, 2025

Dealership Rating
Employee Rating

Marcellis made sure my warranty coverage was approved and rental was set up while my car was being serviced. Randy was very helpful in making sure my car was up and running well. Each employee that I seen di More

by Florida
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis

October 06, 2025

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Employee Rating

We purchased our 2005 Civic from this dealer 13 years ago and have used them exclusively for all maintenance and repairs over the years. On Saturday 9/20 we took car in for a ‘check engine’ light and a very More

by lburger721
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 06, 2025

Honda of the Avenues responded

Thank you for taking the time to share your detailed feedback. We truly appreciate your many years of loyalty and are sorry to hear about your recent experience. We understand how frustrating delays and communication gaps can be, and we’ll be reviewing this situation with our team to ensure we do better moving forward. Please reach out to our service manager directly so we can address the tire issue and make things right.

October 04, 2025

Dealership Rating
Employee Rating

Marcellis was the best. He gave me great advice about my car on what needs to be worked on. Also he was very respectful towards me. More

by Wilber Domingo
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We’re happy to hear Marcellis provided helpful advice and respectful service. We appreciate your feedback and look forward to assisting you again!

September 21, 2025

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Employee Rating

Everyone is always nice, friendly and helpful when I have my care serviced at Honda of the Avenues. More

by janelle_colwell
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard

Sep 22, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re glad our team makes every visit friendly and helpful. We appreciate your loyalty to Honda of the Avenues!

September 16, 2025

Dealership Rating
Employee Rating

I took my 2025 pilot for service, friendly staff, timely response and accurate service time duration, responded to all my questions and informed me once service complete. Nice experience. More

by RAMKI.SOATESTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad our team provided friendly, timely service and kept you informed. We look forward to seeing you again!

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