Marcus Cuffaro
Marcus Cuffaro at BMW of Sarasota

Marcus Cuffaro

Customer Loyalty Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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5.0
22 Reviews
5.0

22 Reviews

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22 Reviews of Marcus Cuffaro

April 12, 2026

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Employee Rating

Prompt and exceptionally nice! I received a video with a follow up phone call from the service advisor Mr. Carlos. More

by chevrette09
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz, Jamie Pilarczyk

Apr 12, 2026

BMW of Sarasota responded

It’s wonderful to know our team offered prompt and courteous service. We’re glad the video update and follow-up call from Carlos met your needs. We look forward to caring for your BMW X5 again soon.

March 30, 2026

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Very responsive to my concerns. Cameron kept me uodated through the entire service process. He was sensitive and responsive to my questions. I was very satisfied with the quality More

by sneva90
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Goudreau

Mar 30, 2026

BMW of Sarasota responded

We’re grateful for your feedback. It’s wonderful to hear that Cameron kept you informed and attentive during your BMW X1 service. We’re glad the work met your expectations and appreciate you trusting us with your vehicle.

March 29, 2026

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John the sales manager is arrogant and condescending. Demands customers respect him because of how much volume the dealership does. Has no empathy for customers and working with them. Will gaslight custo More

by dfurst1
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Lisa Valle, Hassan El Hakim , John

Apr 02, 2026

BMW of Sarasota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Apr 02, 2026

BMW of Sarasota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 05, 2026

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Employee Rating

Great service let me know what was going on at all times. Thanks for a job well done! More

by BFASSETT358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Rivera

Feb 05, 2026

BMW of Sarasota responded

We appreciate your feedback and are pleased Marcus kept you informed throughout your BMW 330 service. We’re glad the work met your expectations. Please let us know if we can assist you again.

February 04, 2026

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Pleasant, professional, and patient are the words to describe my dealings with Marcus. From start to finish it was a pleasure to work with him and this is how a car buying experience should go! More

by dontinker76
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Tammy Saylor, Brandon Wergelis

Feb 04, 2026

BMW of Sarasota responded

We’re delighted to hear that Marcus made your car buying process so smooth and attentive. We’re glad you’re enjoying your used BMW iX. Thank you for choosing us.

December 02, 2025

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They have been very attentive and they continue working hard to make the customer happy. After a long process of my car in the service department, I feel like they came through and made everything right so More

by betweisberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas, Maria Lizardi

November 17, 2025

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Nice to deal with this place. Been with them for 15 years! Great service and communication! More

by ettiebird1
Service Price Transparency
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Recommend Dealer
Yes

September 28, 2025

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Thank you for your excellent service Carlos and taking care of my car when it was In need. More

by DANMANGIAFICO
Service Price Transparency
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Recommend Dealer
Yes

September 15, 2025

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I am pleased with the service performed at BMW of Sarasota. I was glad the inspection detected a screw in my tire. More

by MKKAHL2B
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

September 13, 2025

Dealership Rating
Employee Rating

They workers are friendly and very helpful. The atmosphere is clean and comfortable. Work is thorough More

by Redhj1
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Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

1

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