Mario Palomba

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent service experience. We value honest and candid comments that tell us how we are doing so we can continue to improve for our customers . After reading your review it was apparent that we failed to provide the type of experience that you deserve, no excuses. For that, I sincerely apologize. I thoroughly enjoyed talking with you on the phone today and look forward to getting the vehicle back over here so that we can rectify your concerns. Thank you again for your feedback and for taking the time to speak with me on the phone. As always, I and the entire Klaben team remain at your service. Mario Palomba – 330-673-3139 ext. 223 – mpalomba@klaben.com

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Klaben Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Feel free to reach out to us if you need anything. Have a wonderful day.

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. If you're ever in need of more help, please let us know!

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Mario. We appreciate his contributions to this team every day. It was my pleasure meeting you during your recent visit. As we discussed, our customer’s feedback is shared with the entire team and is an excellent way for us to know where we are succeeding as well as areas needing our attention or improvement. I’m grateful in your taking the time to share your additional, candid feedback and providing the insight that you did. As a result I was able to have a much better understanding of your visit and where our missed steps causing your concern. We failed initially in providing the level of service you deserve and should expect allowing for your peace of mind. I appreciate the opportunity you gave me to address internally, bring clarity, resolve, and ultimately restore your confidence in us. We appreciate your business but more important to us are the relationships we stand to gain and maintain with our customers, based on that confidence and trust. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – (330)673-3139 X206 – sbradford@klaben.com

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!