Mario Palomba

"Ford Certified Warranty Worth It"

- JASH1 Verified Customer

Transmission was acting up. Klaben towed the car to their shop, arranged for a rental at Enterprise, and rebuilt the tranny. Mycost was $107, deductible.

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"Service is Good, Parts are Faulty"

- jcocozzo1 Verified Customer

Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the same service center in 2016 for the recall on the transmission. If you own one of these matchbox cars, you know that when it starts slipping the car jolts you so hard you get whip lash everytime to try to stop or push the gas pedal after a stop. I thought that since this had been previously repaired due to a recall, that it would once again be repaired, I was wrong. Apparently my warranty was extended on the "replaced" parts, but not from the date they were installed. Rather, the warranty was extended from my initial warranty date. So no suprise the parts were not covered and I was quoted $1600 to repair the transmission for the 2nd time on a car with less than 94,000 miles. The service techs were very helpful and it is not their fault that Ford has not repaired the initial problem. In fact, the "new" parts my techs had to use were actually the same parts they removed with no upgrades, repairs or fixes applied. So thank you Ford for replacing a faulty part with another faulty part. I've been driving Fords for 20 years, and my grandfater even worked at and retired from Ford after he came home from WWII. We have been a Ford family for generations and I am so disappointed in how the issues with these transmissions has been handeled. Since a faulty part was used to "Repair" my vehicle, I may get 5,000 miles out of it, or 30,000. It's hard to say. Either way I now have to look at a new car with new car payments, and I can tell you that it will NOT be a Ford.

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"A very good service department solved a very difficult probl"

- Kaptain1 Verified Customer

Tom Alcorn and his staff worked very hard at solving a very unique problem I was having with my 2018 Ford Explorer. As the problem was being worked on Tom and Mario kept me advised as to how things were progressing.. The problem is now resolved. Thank you Guys.

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"New brakes and the works "

- snaps20 Verified Customer

Mario worked with me replacing my rear brakes and rotors. He was very helpful and reasonable in helping me save money where I could. Highly recommend

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"There are dealerships and then there is Klaben!!!"

- PAINTERS4 Verified Customer

We have dealt with Ford/Lincoln dealerships around the country. Each time we would think "Can the service and support get any better?" Each time the service and response got better, but Klaben is Tops by far. The support is GREAT!!! The staff is superb. We really appreciate this company and will recommend them to anyone anytime. If any other dealerships, regardless of car make or type wants to see how to provide excellent customer support, go to Klaben. Thanks for the chance to make this response.

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"Dishonest"

- Not Happy Verified Customer

I took my car in for recalls and was told I would have my car back the same day. After several calls and miscommunications by Klaben I was able to get my car back 3 days later with no apologies whatsoever. They were rude. Klaben told me my car was incredibly unsafe because my brakes were so bad. They called and told me this several times. They lied. I had new brakes put on 2 weeks prior. I witnessed them being put on. The whole process was nothing but a struggle and I felt very disrespected and just very disheartened that I could not trust Ford. I purchased my car from Klaben and believed they had integrity. What a let down. I had replaced one of the recalls myself, it was a vavle. I asked them to not replace that but I would like a refund for what I had bought. They said okay but then proceeded to replace it anyway even though it was brand new. I asked for mine back so I could take it to the part store and get a refund. They mumbled and said they didn't have it anymore. They said they sent it to Ford and that I would have to call them to get a refund..why? I am standing right here at Ford can you set up my refund or call the person that can do that? Nope. They did not give me my rebate information on my tires either. They put way too much tork on the tires so the car had a weird noise until I got them adjusted. Overall just very disappointed.

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"Best in Class Ford Dealer"

- mkaczor Verified Customer

Professional, efficient, friendly, clean dealership. All interactions were positive. I would definitely recommend this dealership for sales or service. Thanks to all the hard working professionals at Klaben Ford.

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"2018 Explorer problem"

- Kaptain1 Verified Customer

Tom Alcorn and Mario were very helpful in trying to solve an ongoing problem I'm having with my 2018 Explorer. They both did an excellent job communicating with me while the vehicle was in the service department.

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"Great First Experience!"

- HCINDRIC Verified Customer

I brought my Kia in for routine oil change and tire rotation. Mario was my service advisor and was very thorough during the entire process. He did advise me there was going to be a bit of a delay, but made sure I was updated often on the status of my vehicle. I had both kids with me so Mario made sure to get me in and out quickly and I greatly appreciated that. I will definitely be using Klaben for all of my service needs.

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"really great"

- BLUENIGHTBIRD44 Verified Customer

Getting service at a time that is good for your schedule is very easy . there is a great waiting area and are always checked on tho let you know what they are doing with your car

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