Mario Palomba

"Pleasant experience overall"

- wzorn Verified Customer

I would have gladly given a 5 star rating if it wasn't for the fact that the last two times I was there for an oil change I found myself standing around for a few minutes upon arrival before I was helped. As I am standing there I see that all the service counter employees were occupied by talking to service technicians. No doubt about other customers cars/jobs but I felt it rude to keep an unattended customer waiting without even so much as acknowledging that I am standing there. At least look at me and tell me you will help me in just a sec. Instead everyone seemed to ignore me until they were done talking to the tech in front of the counter. The first time around I was a little annoyed by this but chalked it up to an off or busy day. But at the next oil change I had the same experience. But once you do get someone to attend to you they are all very friendly and the rest of the experience is A ok. It's just that first few minutes when you walk in you feel like you don't know where to stand in line or who to approach as everyone is busy with someone else, in my case, both times, with other Klaben employees. Just frustrating because I have an appointment and someone waiting outside to give me a ride. Don't make me stand around while you chat up the technicians about jobs that have already been processed and the customer gone.

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"Great people"

- MISS_KITTENS1959 Verified Customer

Klaben did an amazing job on taking care of me while I waited for my truck to be serviced. Every one was nice and friendly.

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"Great service. "

- mhlinc18 Verified Customer

Valet picked up our car at the appointed time. Car was returned serviced in a few hours. Both valets were very courteous & should concern for my needs.

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"hazard light operate by themselves"

- DDELUKE0 Verified Customer

I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewall that fell out. On an eleven year old car with 30,000 miles that's garaged all the time, this was not caused by anything I did.

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"Great Service"

- dhalling Verified Customer

Great service. I was met immediately after I pulled in for my service on the used vehicle I had purchased. All servicing was explained to me upfront and was out the door in an hour.

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"Fantastic Service"

- mehawkins37 Verified Customer

I had an appointment and was in and out quickly. The service department was very friendly and explained everything to me clearly. The salesperson who sold me the car even stopped in to check on me when he knew I was there. Klaben Lincoln continually surpasses all my expectations in a car dealership and all car dealers should be as wonderful as they are.

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"Excellent"

- Kaptain1 Verified Customer

Tom Alcorn manages a Great Service Department at Klaben Ford Lincoln. Mario met me at the door when I drove in, spent several minutes checking my Explorer over from front to rear. Wrote up the work order and escorted me the lounge. I enjoyed coffee and donuts while my car was serviced. I really appreciate the great service and personal attention. Thank you all at Klaben.

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"Thorough "

- bmitch34 Verified Customer

Took my vehicle in for a vibration they were very thorough found it and fixed it thankful for them repairing my car. Thank you very much

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"Amazing yet again!"

- Dan Malek Verified Customer

At this point I probably sound like a broken record, but I have to continue to give credit where it is due. On one recent visit, I took my 2016 Ford Explorer for service: (1) replace some missing door drain caps lost by the folks that oil sprayed my car, (2) oil change and maintenance, and (3) examine a small scratch on the front-right fender. Kim Wolfram, yet again, sets the standard of service excellence. 1 and 2 were handled no problem, but for 3, she, herself, procured the matching touch-up paint and patched it on her own. People, I have no words, none. I hope Mr. Klaben realizes what a true asset she is to his organization. I will take my vehicle nowhere else but to her. On a subsequent visit with my daughter's 2015 Ford Escape, yet again, Kim ensured the vehicle was mechanically safe for her return to college, but also thoroughly explained to her what happened, etc. I also wanted some Ford all weather mats for the cabin and trunk, which Kim made no big deal of and ensured we left with them in the vehicle. This is the way it is supposed to be, no muss, no fuss, just results. Klaben has this family as customers for life!

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"GREAT EXPERIENCE"

- tothklynn Verified Customer

Bob Paytas was very professional and friendly. Answered all my questions. Bob made it a great overall experience start to finish. I love my new Escape.

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