Marion Swain | Page 9

I am very please to share our experience in Toyota. These 3 employees stand out, because of their proffesionalism. Especially Antonio, he helped us a lot. His very helpful and he really knows what his doing. 3 employees stand out, because of their proffesionalism. Especially Antonio, he helped us a lot. His very helpful and he really knows what his doing. Thumbs up for this person. More

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If it wasn't for Sales Associate Luis Martinez, I would never come back to Ventura Toyota. I purchased a 2014 Scion tC Ten Series and couldn't be more happy about my purchase. This is the fourth ca would never come back to Ventura Toyota. I purchased a 2014 Scion tC Ten Series and couldn't be more happy about my purchase. This is the fourth car that my family has purchased from Ventura Toyota in the past 4 years, specifically with the help of Luis. Luis is honest, hardworking and puts customer service at the forefront of the car buying experience. Finance Director Marion Swain was also a pleasure to work with and had me in/out of the required paperwork in no time at all. If it wasn't for these fantastic employees, I would probably never come to Ventura Toyota. The only reason I gave the "over all" experience a 4 instead of a 5 was due to the poor customer service of a sales manager, Chris Pack. Although Chris was somewhat helpful on my second time into the dealership, I was very dissatisfied with his lack of knowledge with the Scion products. I am a customer who was looking for a particular tC model that was part of the 2014 release series. I wanted a manual transmission, but was told by Chris these models ONLY came in automatic. I stated I had seen the model I wanted in a manual transmission at another dealership and on the Scion website, but was still met with an argumentative response from the sales manager. Instead of researching and calling the nearby dealership that I saw the manual transmission model, I was shut down and told the car didn't exist. In a normal situation, I would have left Ventura Toyota and gone to the dealership that had the car I wanted. Even when the sales associates showed the sales manager the Scion website, specifically stating the model I wanted came in a manual transmission, I still received no acknowledgement that my claim was valid. I find it very disappointing that a customer knows the products and trim specifications of vehicle models BETTER than the new car sales manager. If you decide you're in market for a new Toyota or Scion, I'd highly recommend asking for Luis to guide you through the process. We've referred three other friends and coworkers who also purchased from Ventura Toyota. More

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We went just to look at a pickup, something we'd been talking about for months. We were not pushed or pressured by our salesman Julio or the finance director Marion, but they guided through to a happy r talking about for months. We were not pushed or pressured by our salesman Julio or the finance director Marion, but they guided through to a happy result. We'd probably still be talking if they hadn't worked with us patiently and knowledgeably. More

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