Mark Aufiero | Page 2

Tori was awesome! She listened to us and provided us with what we really wanted. She made us comfortable in looking for what we really needed. what we really wanted. She made us comfortable in looking for what we really needed. More

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Set up appointment...everything went as planed!!! Great service!!!!!!!I would recommend to family and friends..hope I don't need service..if I do ill be back... service!!!!!!!I would recommend to family and friends..hope I don't need service..if I do ill be back... More

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It was a truly stress-free car buying experience. We scheduled test drives, took the cars out for a spin, and made the selection. Jose had the car ready for us and we came home with the car on the same scheduled test drives, took the cars out for a spin, and made the selection. Jose had the car ready for us and we came home with the car on the same day we paid for it. More

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Great experience in car shopping!! Bournes lived up to its stellar reputation again in buying another car. I’m very happy with my purchase!! Thank you its stellar reputation again in buying another car. I’m very happy with my purchase!! Thank you More

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Great place to buy a car Trey and carlos did a great job. Got me in the truck I wanted in less than 2hrs. I am very happy with my low interest rate I would recommend to anyo Trey and carlos did a great job. Got me in the truck I wanted in less than 2hrs. I am very happy with my low interest rate I would recommend to anyone who is looking for a nice used car. More

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Great experience! We were in the market to purchase a Honda CRV-EXL. After extensive research, we located one at Bourne’s Auto Center in Easton, Massachusetts (we live We were in the market to purchase a Honda CRV-EXL. After extensive research, we located one at Bourne’s Auto Center in Easton, Massachusetts (we live in RI). Our sales person was Christine Coriaty. Our experience with Christine was exceptional! She was knowledgeable, friendly, professional, and and did not pressure us in anyway. We purchased the CRV and we are extremely happy with our overall experience with Christine and Bourne’s Auto. We would not hesitate to do business with them in the future. More

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Very easy Tori was very attentive and was willing to go the extra mile to make sure I was 100 percent satisfied with my purchase and needs. Tori was very attentive and was willing to go the extra mile to make sure I was 100 percent satisfied with my purchase and needs. More

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Best buying experience ever! I went to Bourne's for the first time after seeing multiple cars with their sticker and hearing great things about them. After my visit it was above I went to Bourne's for the first time after seeing multiple cars with their sticker and hearing great things about them. After my visit it was above and beyond what I expected.....100% no pressure, very personable and down to earth staff! Our car had a few minor "we owe you" items and they were taken care of within a week of our purchase! Very impressed with Bourne's and we will be back for sure for our next vehicle! More

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My second Five Star Review for Bourne's I purchased my car in February 2019 and had a great experience. This review concerns what happened in the months following the sale, and will explain I purchased my car in February 2019 and had a great experience. This review concerns what happened in the months following the sale, and will explain why I'm a Bourne's customer for life. After driving the car for a month, the check engine light came on. Since I wasn't familiar with how the dealership handled service appointments, I emailed Mark Aufiero directly after finding his information on the Bourne's (excellent) website. He responded within minutes and personally set up an appointment for me. There was no transfer to a service rep, no waiting, no problems. Just done efficiently and in a friendly manner. When I arrived at the service department I was greeted by one of 5 representatives on duty. I was checked in and took a seat in the clean and bright waiting area. Mark appeared within minutes to explain how the car would be serviced and about how long I would be waiting. Turns out the key fob needed a new battery - the code was cleared, new battery inserted, and I was given a full print out of everything that was done to the car. Mark clearly explained each item. I was on my way without paying a dime. A month later, the check engine light came on again. This time I booked the service appointment on the website. I received immediate confirmation and a reminder email the day before. You can also sign up for text reminders. Since the car is a diesel, which I've never owned, each engine noise or driving characteristic is new to me. I had a bad glow plug, which I knew before I took the car in because I have a code reader. After being burnt by so many dealerships over the years, I have to admit I wanted to put Bourne's to the test. Again I was checked in by a friendly service tech and took a seat. Mark came out a few minutes later and explained the error code was glow plug #1, and that the part would have to be ordered. He provided the print out and reviewed the diagnostics and said he'd call when the part was in. Within days it had arrived and Mark again personally set up my next appointment. While the work was being performed, I asked Mark about the 40k mile recommended VW factory service for the DSG transmission. He met with the technician and then discussed the options with me clearly. We mutually decided that I'd have a more comprehensive servicing through a VW dealer, one familiar with the factory requirements and who could offer genuine parts. Bourne's stands behind their cars. I can't stress this enough. Of course I realize I never paid a dime for any of the three visits to the service department because it was within the 90 day warranty period. However, I have never experienced the personal service, patience, and sharing of knowledge from any other dealership or shop. My sneaky little "test" was passed with flying colors. And as far as the transmission service, I'm reminded of "A Miracle on 34th Street" where Macy's and Gimbels put aside profits and instead focused on their customers. I could go on for days. Mark, you are an all star. Thank you for everything. More

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purchased vehicle Very accommodating would recommended this dealership. Jose Garcia was very helpful top quality of cars to choose from. I would purchase another v Very accommodating would recommended this dealership. Jose Garcia was very helpful top quality of cars to choose from. I would purchase another vehicle there if I was in the market for another one. More

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