Mark Baker | Page 12

Very professional through entire process! Mel Dobbs was phenomenal!!!!! So kind and helpful! Heather was also amazing! And Kevin was also very helpful and what a wonderful follow up to of Mel Dobbs was phenomenal!!!!! So kind and helpful! Heather was also amazing! And Kevin was also very helpful and what a wonderful follow up to offer! Would not hesitate to recommend this dealership to everyone I know!!!!! Thank you for making a stressful decision very pleasant!!!!!! More

by MATTHEWSMOM9400 Verified Customer Verified Customer

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It was very difficult for me to get in contact with the service center and team when I needed to. I spent a lot of time listening to menus, getting connected to someone, getting connected to someone else, service center and team when I needed to. I spent a lot of time listening to menus, getting connected to someone, getting connected to someone else, who then didn't know what was going on or who couldn't get ahold of the person I needed to talk to. The actual service performed on my car was good, best I can tell, but it wasn't anything advanced, so the communication challenges weighed heavier on my experience. I live in Roanoke, but purchased my car in Christiansburg and get it serviced there. After a recent trip for service, I found myself questioning whether I wanted to continue to drive to Christiansburg for service on my car. After my experience with your dealership, I am glad to continue to drive to Christiansburg for my service needs and future car purchases. I do not have ill will towards anyone personally interacted with and I would challenge your leadership to put in more effort to improve your operations so that customers have a better experience. More

by HELLOMATTHEWYOUNG Verified Customer Verified Customer

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Easy in and easy out. Was just a state inspection was quick and painless. Great. Was just a state inspection was quick and painless. Great. More

by t.loope1986 Verified Customer Verified Customer

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I was well informed of what was needed by a courteous staff Mark. He gave me updates until my car was finished. I was well pleased. staff Mark. He gave me updates until my car was finished. I was well pleased. More

by Lndalou77 Verified Customer Verified Customer

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Wonderful crew. They were able to service my car and clearly explain everything they did. They were able to service my car and clearly explain everything they did. More

by nbharris11 Verified Customer Verified Customer

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Wonderful crew. They were able to service my car and clearly explain everything they did. They were able to service my car and clearly explain everything they did. More

by nbharris11 Verified Customer Verified Customer

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Wonderful crew. They were able to service my car and clearly explain everything they did. They were able to service my car and clearly explain everything they did. More

by nbharris11 Verified Customer Verified Customer

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Took the time to help and make sure I was satisfied. Needed my info updated. Needed my info updated. More

by SAMUELGUEVITO Verified Customer Verified Customer

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Do not use AI to have appointments set up. I wanted a diagnosis to verify my thought that there was a brake problem . I was set up for replacement based on common service performed. I wanted a diagnosis to verify my thought that there was a brake problem . I was set up for replacement based on common service performed. More

by RANDY Verified Customer Verified Customer

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I had a lot of difficulty with 'Pam' in scheduling and an attempt to reschedule due to a funeral. NOT a fan of her. Please replace with a human! attempt to reschedule due to a funeral. NOT a fan of her. Please replace with a human! More

by Paula Verified Customer Verified Customer

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