Mark Brookins
Mark Brookins at Lithia Hyundai of Anchorage

Mark Brookins | Page 3

Parts Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.9
48 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

13 yrs, 4 mos

4.9

48 Reviews

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48 Reviews of Mark Brookins

March 03, 2023

Dealership Rating
Employee Rating

Always a pleasant experience. Everyone is helpful. The work on my car is done in a quick manner. More

by TKEARLEY89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Strickland , Layne Gunter

Mar 04, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a courteous experience. We hope to see you again here at Lithia Hyundai of Anchorage.

February 20, 2023

Dealership Rating
Employee Rating

Exceeded my expectations. Coming in from Florida with 2019 Sante Fe. Great service and people. More

by mynonni17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Chase

Feb 21, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 05, 2023

Dealership Rating
Employee Rating

This visit was okay. The problem is trying to get in touch with the Service Center. Had to go in there as wasn’t able reach anyone by phone, text or email . Very frustrat More

by NONE3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joshua Shook , Jeremy Tou

Jan 05, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the 5-star rating! We appreciate your patience in working with us. Due to our service location, at times we are unable to receive calls for any future needs please send us a text at 844-871-8445 for a faster response. We wish you the best and hope to earn your business again down the road!

Jan 05, 2023

NONE3 responded

I used that method 3 times and still did not get a response. Had to give up and go into the dealership to take care of it

November 20, 2022

Dealership Rating
Employee Rating

I have both great and disappointment to acomamony this review of my suv I had a Toyota preys for 8 years I say this as to show you I and my twin know how to milk a mile out of a hybrid this suv I was info More

by TWINS0/steven Doyle Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Chase, Hayden Baker , Layne Gunter, Jason HESS, Robbinson Rodriguez, Chris Schmidt

Nov 22, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 13, 2022

Dealership Rating
Employee Rating

I had a great experience buying a brand new Hyundai here! The process was smooth and comfortable just like my ride. More

by TUNAFISHBOI87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Chase, Wayne Marc Cravey, Dennis Pagtakhan , Nathan Carter, Matthew French, Jason HESS

Nov 16, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a smooth process! We hope to work with you again here at Lithia Hyundai of Anchorage!

November 02, 2022

Dealership Rating
Employee Rating

Lack of coordination between sales, parts, and maintenance department resulted in a 30 minute job take over 2 hours. More

by Jerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Diaz, Joshua Shook

Nov 03, 2022

Lithia Hyundai of Anchorage responded

Hello Jerry, Thank you for sharing your experience. Our goal is to provide customers with an efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 20, 2022

Dealership Rating
Employee Rating

The service dept. counter person is so rude and not friendly at all.They said they going to return my call but never did. More

by WILLIEGARCIA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 20, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

September 23, 2022

Dealership Rating
Employee Rating

Everything went smooth and and and and and and and and and I was satisfied More

by COREYTAY9220
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Layne Gunter, Jessica Konstantynowicz

Sep 23, 2022

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad your time with us was a smooth experience! We hope to see you again here at Lithia Hyundai of Anchorage!

September 19, 2022

Dealership Rating
Employee Rating

Great dealership made the purchase in this micro chip nightmare word a easy successful purchase. More

by Tb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Chase, Kevins Mercedes , Justin Adams, Nathan Carter, Kevin Garza

Sep 19, 2022

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are happy to hear your time with us was easy and successful! We look forward to working with you again here at Lithia Hyundai of Anchorage!

September 04, 2022

Dealership Rating
Employee Rating

Excellent customer service, Jessica and Kaleb are great assets to your company. I will tell all my friends about my very pleasant experience dealing with you. Thanks More

by ANYABUJNO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Chase , Justin Adams, Layne Gunter, Schrie Hill, Jessica Konstantynowicz

Sep 07, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had an excellent experience with us and our team! We look forward to seeing you again here at Lithia Hyundai of Anchorage!

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