Mark Dwyer
Mark Dwyer at Oakbrook Toyota In Westmont

Mark Dwyer | Page 6

Service Advisor

Oakbrook Toyota In Westmont

550 East Ogden Ave
Westmont, IL 60559

Contact Me
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rated
116 Reviews

I am recently engaged and very excited to take this next step in my life and growing a family of my own beyond our one-eyed cat, Rizzo! I enjoy golfing, playing softball and pretty much anything outdoors. I come from an extensive customer service background, so the most important thing to me is creating a great and easy experience for all of my customers, and breaking the stigma of what it means to be a salesman!

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

not yet
rated

116 Reviews

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116 Reviews of Mark Dwyer

September 28, 2022

Dealership Rating
Employee Rating

Timely, easy and helpful every visit. Honest advice on serving with coupons available. All said More

by STASKONF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2022

Oakbrook Toyota In Westmont responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as a valued customer for many years to come!

Sep 28, 2022

STASKONF responded

Yeah 😊

September 27, 2022

Dealership Rating
Employee Rating

Mark was very friendly. Service was done n little over an hour as promised. Explained everything well More

by VSUJATHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2022

Oakbrook Toyota In Westmont responded

Thank you for choosing Oakbrook Toyota In Westmont. We are thrilled that Mark was so helpful and we look forward to having you as one of our valued customers for many more years to come!

September 21, 2022

Dealership Rating
Employee Rating

They were great. I drove in without an appointment and they took care of it all. Great service!! More

by JLIVORSIMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2022

Oakbrook Toyota In Westmont responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Oakbrook Toyota In Westmont to be a positive one. Please don't hesitate to reach out if you need anything else.

September 20, 2022

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Employee Rating

Service length was as expected, Mark was professional. Staff could be more friendly, but I understand that in this world now it is something rare, as everyone is overwhelmed and businesses are understaffe More

by RENEK68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2022

Oakbrook Toyota In Westmont responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact me at your convenience.

September 14, 2022

Dealership Rating
Employee Rating

I actually scheduled my appointment with a computer. I opted for 3:00 pm last Friday slightly worried as it was so close to the weekend. I need not have worried. I was there about 10 minutes early an More

by PKOKANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vik Patel

Sep 15, 2022

Oakbrook Toyota In Westmont responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2022

Dealership Rating
Employee Rating

The repair went well, but it was a mess trying to get my car, No one could tell me when the shuttle would be here and expected me to know that it was a our wait. When I got there with my ride, i was ignor More

by CARIANN.HURLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 18, 2022

Oakbrook Toyota In Westmont responded

Providing a positive experience is our top priority, Cariann, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Sep 18, 2022

Oakbrook Toyota In Westmont responded

Providing a positive experience is our top priority, Cariann, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Sep 19, 2022

CARIANN.HURLEY responded

I can be reached at 630 550 2555

September 09, 2022

Dealership Rating
Employee Rating

I had my first "check up" on my new car. Got my car back quickly. More

by DEBELAKPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gedrimas

Sep 09, 2022

Oakbrook Toyota In Westmont responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 08, 2022

Dealership Rating
Employee Rating

Great service and was kept informed about the process. Only one problem was the dealership quoted 75 dollars for a cabin air filter. I believe they were chaging three quarters of an hour for labor. I look More

by JCFORMATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

Oakbrook Toyota In Westmont responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 03, 2022

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Employee Rating

The experience was decent but they charged little more than other dealerships for oxygen sensor change. More

by MANDEEP.SINGH.ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 05, 2022

Oakbrook Toyota In Westmont responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 03, 2022

Dealership Rating
Employee Rating

My experience with Oakbrook Toyota Service Dept. was excellent. The waiting area was comfortable and the communication was excellent. My wait time was less than projected and the mechanic who work More

by GRASAD44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 05, 2022

Oakbrook Toyota In Westmont responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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