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Mark Kleefeld
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53 Reviews
53 Reviews
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53 Reviews of Mark Kleefeld
May 13, 2018
Excellent Great service and very supportive help! Honest goes long way with Mark. Able to relate to job and as father too. I will return back as satisfied cus Great service and very supportive help! Honest goes long way with Mark. Able to relate to job and as father too. I will return back as satisfied customer. More
by GENEC1979@GMAIL.COM
Verified Customer
Helpful 
May 10, 2018
Who could ask for anything more?/ My Toyota Solara is the very best car I have ever owned. I bought it new at Elk Grove Toyota, and have faithfully taken it in for service as recommen My Toyota Solara is the very best car I have ever owned. I bought it new at Elk Grove Toyota, and have faithfully taken it in for service as recommended. I have had many different makes of cars over the years, and had some good service experiences, some ordinary ones, and a few stinkers. But, until I bought my Toyota, I had never had truly excellent service experiences. Everyone at Elk Grove Toyota has delivered superior service, no matter what their position or title. I have always been treated with courtesy and professionalism, whether it is on the telephone or at the dealership. Any question that I have asked has been answered clearly and helpfully. The excellence of the service, in addition to my dependable, enjoyable to drive, and attractive car has converted me from a brand hopper to a loyal Toyota driver. Thanks to everyone. More
by BANECART
Other Employees Tagged: Anthony Aldrete, Victor Reynoso , Rocky Deavers, Nicholas Kersten, Daniel Kinnear
May 05, 2018
Professional and efficient I live a good distance away so I have tried several different Toyota dealerships. Elk Grove Toyota is by far my favorite. They are always busy, but I I live a good distance away so I have tried several different Toyota dealerships. Elk Grove Toyota is by far my favorite. They are always busy, but I'm always happily surprised at how efficient and smoothly they run despite all the customers. They are so helpful and professional. When I had problems with my radio they listened to my concerns and worked hard to fix it. Mark was so helpful and professional. Now the issue is resolved and I am a loyal customer! More
by Cici
May 05, 2018
Always Great Service Working with Mark was a pleasure. Very helpful with information and setting up the work that I needed done. Followed up with text and email when wor Working with Mark was a pleasure. Very helpful with information and setting up the work that I needed done. Followed up with text and email when work was completed. Thanks Mark. More
by stedon6
May 03, 2018
GREAT EXPERIENCE EVERY TIME Each time I bring my car in for service the tax are very professional and knowledgeable about my car and what it needs. They also are knowledgeable ab Each time I bring my car in for service the tax are very professional and knowledgeable about my car and what it needs. They also are knowledgeable about sales and product for your car and keep you well updated if you decide to wait while your car is serviced. More
by LINDY5064
Other Employees Tagged: Fred Daniels, Charles Linck
May 02, 2018
Could of been better The service person who assisted me was a great help! Was able to get my car in for a full system flush the following day eventhough I didn’t have an a The service person who assisted me was a great help! Was able to get my car in for a full system flush the following day eventhough I didn’t have an appointment for it since I was originally there to get an Oil Change but he had informed me I would of be wasting money by paying for the oil change if I was plannig to do the system flush in a couple weeks so I decided to just leave the car over night so they could get to doing the full system flush the next morning. My biggest issue was when I came to pick up my car and get the keys from the cashier’s I paid for the service that got done to my car. Then once I paid they informed me someone will be coming to bring my car out yet noone ever did/could since they had gave me the keys to my car. So I was waiting 20 minutes for someone to bring my car out to the front and nothing. I had went back to the cashier’s desk after 10 minutes of waiting and the lady working the desk said Oh they should be soon they probably just parked my car far away yet I still had the keys to the car. More
by RLOP2157
April 24, 2018
Diagnostic/Service for 2007 Camry & Purchase of 2018 Avalon The people in Elk Grove Toyota with their exceptional care has helped me “Let’s Go Places”. Their service is as reliable as Toyota cars are 🚙. The people in Elk Grove Toyota with their exceptional care has helped me “Let’s Go Places”. Their service is as reliable as Toyota cars are 🚙. More
by ACE.KISMUNDO
Other Employees Tagged: Romy Cruz, Miguel Navarro, Alberto Aguilar
April 18, 2018
Damaged my vehicle on first visit but friendly center I hate to give a poor review as all my visits to any Toyota service have been 5 stars. Went into Elk Grove Toyota for a routine maintenance. 1.5 hou I hate to give a poor review as all my visits to any Toyota service have been 5 stars. Went into Elk Grove Toyota for a routine maintenance. 1.5 hours after I left, they called to ask me to check if my car was leaking oil. The advisor told me the mechanic struggled to open my oil filter cap and used some "muscle" and had noticed leakage under my car but was not certain if it was from my car. To my disappointment, oil was dripping under my car when I checked and my license plate was bent forward and half my souvenir plate frame was gone. I was running errands with my small child and was driving the car for about 2 hours by the time I returned home. I was nervous to drive it back to the center 20 minutes away, but thankfully, they sent out their tow service the next day. Staff is friendly and very helpful, but this was a little careless and I'm not sure why the advisor and myself, were notified 1.5 hours after I had picked up the car. I should have not left the lot with it, if there were any doubt in the safety of my car. More
by WINNIEJD
Other Employees Tagged: Victor Reynoso
April 14, 2018
great experience The experience was on time and they did a great job putting on my trifold. It's great to see all the people that I meet when I purchased the truck The experience was on time and they did a great job putting on my trifold. It's great to see all the people that I meet when I purchased the truck More
by Jbronk 2222
April 12, 2018
Excellent and Knowledgeable Customer Service! Primal, Miguel, Mark, and Romy, not only are friendly people but also are very knowledgeable of the so many aspects of Toyota Customer Service......th Primal, Miguel, Mark, and Romy, not only are friendly people but also are very knowledgeable of the so many aspects of Toyota Customer Service......they will walk and help you the whole 9 yards just to make sure you are very satisfied with the result of your service requirement and car ownership. More
by WINSTON P.
Other Employees Tagged: Romy Cruz, Miguel Navarro, Primal Kumar
