Mark Leutzinger | Page 10

Excellent Service I've just purchased my second vehicle from My Auto of Muskegon, and the deal clincher for me is the quality and efficiency of service on my past vehic I've just purchased my second vehicle from My Auto of Muskegon, and the deal clincher for me is the quality and efficiency of service on my past vehicle. More

by ronr102668 Verified Customer Verified Customer

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Routine oil change, but much more. The overall review of current and future maintenance allows me to plan for the time required to get these things done. but much more. The overall review of current and future maintenance allows me to plan for the time required to get these things done. More

by Bruce Verified Customer Verified Customer

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Great dealership to work with! This is my second purchase from this dealership. Shadric was helpful in finding the perfect car for my family and business needs. He was also knowledg This is my second purchase from this dealership. Shadric was helpful in finding the perfect car for my family and business needs. He was also knowledgeable on vehicles features and safety rating. Mark and Kevin in service do a great job with my service needs. Highly recommend Shadric and My Auto Import! More

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I'm In Love With My VW Purchased my VW Golf in the fall and i have been more than impressed by the product and service of this 5 star dealership. I had a problem with the fu Purchased my VW Golf in the fall and i have been more than impressed by the product and service of this 5 star dealership. I had a problem with the fuel gauge dropped my car off and in less than an hour I was out the door with a fixed, cleaned & VACUUMED CAR!! Friendly staff CANNOT BE HAPPIER :) More

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Almost a new car sold My family has had several Toyotas over many years, they have been a fantastic value and required very little service. After dealing with the service c My family has had several Toyotas over many years, they have been a fantastic value and required very little service. After dealing with the service center here trying to obtain parts and then leaving many calls to the service manager, he NEVER called back. To say I am disappointed is an understatement. I was ready to buy a new Camry, and I will, but it won't be here, word of mouth is a fantastic advertisement,, or just the opposite. I won't be back. I know this will just be blown off as well you can't make everybody happy but it really would have been easy to at least make me feel like I was a valued customer. More

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Greatest experience OK...... to put my experience in a nutshell. My car battery was replaced at NAPA and the car developed computer problems and it died. Then it came OK...... to put my experience in a nutshell. My car battery was replaced at NAPA and the car developed computer problems and it died. Then it came to life again and then it died again. And again. I live in Chicago and came to this area for one night and was concerned I would not make I home. I called My Import late in the afternoon and was told I would get a call back by the receptionist. I believe she was Karen. She assured me that she would get my issues to the right person and would get a return call. Within five I rec'd a return from Mark. He was concerned about my situation and said he would see what he could do to help me. He called me back and said to bring my car in first thing in the morning. I was not sure the car would get there. When I got there the whole experience was exceptional. From Kevin and Jeremy who worked on the car to the staff that I passed while walking around. EVERYONE said hello. Everyone was nice. I know this does not portray the full detail of my experience, but this place was well run. Nice. Polite. And they didn't charge me for the diagnostics or time. More

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Toyota Service Has a poor busness ethic! This is a response to Mark Leutzinger's response to my previous review. His response just confirms my belief that Toyota service has a poor business This is a response to Mark Leutzinger's response to my previous review. His response just confirms my belief that Toyota service has a poor business ethic. ( Deal Rater would not allow me to reply directly to Mark Leutzinger's response) First of all, the weld that was done by Robinhood Muffler on my exhaust brought my exhaust system back to "like new" condition, and lasted 2 more years. Remember that the My Import mechanic told me, in person, that my issue was not able to be rewelded due to the exhaust pipe being "too thin" to be successfully welded. Secondly, I specifically asked the service desk attendant if the $45 charge for the computer diagnosis would apply to any service work that was diagnosed. (This is a "free service" at most local automotive parts retail stores.) His reply was "NO" and when he saw the disappointment on my face he, smugly, asked me if I wanted to cancel the appointment I had just made for the following day. Mark Leutzinger was never present at any part of this conversation. I proceeded from the service area into the new car sales area and filed my grievance with My Import's General Manager, Josh Benson. Thankfully I am a Mechanical Engineer and saw through their games. I just pitty the unsuspecting customers that may fall into their trap. Good Luck if you decide to ignore my review, Jack Howell More

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Very Pleased We appreciate the top-notch experience we've enjoyed at My Import. Their new and used sales staff are genuine, knowledgeable, and not pushy, and the s We appreciate the top-notch experience we've enjoyed at My Import. Their new and used sales staff are genuine, knowledgeable, and not pushy, and the service department is equally commendable. More

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Andre was very attentive to what our needs were and he and Dave found us the vehicle in the color and options that we wanted. He went above and beyond to get us the best price for our new RAV4. At deliver and Dave found us the vehicle in the color and options that we wanted. He went above and beyond to get us the best price for our new RAV4. At delivery, he was awesome at showing me all the new-fangled interior gadgets, and even set up my Bluetooth for my cell phone! That was especially important to me. This is our third vehicle to purchase from My Auto, but our first experience with Andre. I have told others looking for a car to go to My Auto. It has the most comfortable atmosphere, especially if you're waiting for an oil change. A variety of magazines to read, or computers/iPads to surf the net. The little snacks, coffee/tea/hot chocolate, bottled water and fountain soda is really nice, too. I also want to add that over the past 5 or 6 years, we have had service done to five different vehicles at My Auto, from oil changes to routine maintenance to purchasing new tires. Mark and his crew are great to deal with. We've been to other dealerships for these same issues, and My Auto has been the best for *everything* from sales to service. We'll definitely be back. Don't know when, since we drive Toyotas! :) More

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I had an accident in Ludington MI on Valentine's day -- it was a Friday, snowing and late in the afternoon. Having recently moved to the west side of the state from Midland, I decided to have my car to -- it was a Friday, snowing and late in the afternoon. Having recently moved to the west side of the state from Midland, I decided to have my car towed to My Auto Import because they were the nearest Toyota dealership in the area. This was the second Toyota vehicle I had purchased and my prior experiences with Toyota dealerships were at the highest level and assumed that since it was a Toyota dealership, I would receive the same level of service. I was connected to Kelly Peterson and she made arrangements to have a car waiting for me since my car could not be driven. The tow truck made it to the dealership at 6:00 p.m. -- closing time. There was a salesman still there, unfortunately I did not get his name, but he went out of his way to find the paperwork Kelly had left and got me in the car so I could get back home. The next day, Saturday, I spoke with Kevin, in Service, and found out that the dealership did not have a body shop. There was a collision shop next door and he said he would get my car over to them on Monday so I could start the process of getting it fixed. So the point of this review is that even though my car was not being fixed by the dealership, they went out of their way to make sure I had a vehicle to use and got my car to where it needed to be. The staff I came in contact has been very helpful and professional and I look forward to knowing that they will take good care of me in the future when I need to have my car serviced. More

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