Tiffany Gonzalez

To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

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I was searching for months for the very specific f450 with no luck anywhere else. Came across this f450 at Ken Ganley ford , and George had me out of there with the truck the same day! Great dealer ,I d with no luck anywhere else. Came across this f450 at Ken Ganley ford , and George had me out of there with the truck the same day! Great dealer ,I definitely recommend!! More

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Great customer service and very easy to talk to. Helpful and understanding. Would recommend to all! Helpful and understanding. Would recommend to all! More

by Allykugler4 Verified Customer Verified Customer

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I'm very happy with the service and your representatives. The service department has been phenomenal.George has been a gentleman has served your company well.\nThank you The service department has been phenomenal.George has been a gentleman has served your company well.\nThank you More

by EDSR5522 Verified Customer Verified Customer

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Mark was patient and let me take time to check ALL the features of the vehicle. I wanted to take it for a pre-purchase inspection for my own peace of mind, even though the van was Ford Blue Certified, and features of the vehicle. I wanted to take it for a pre-purchase inspection for my own peace of mind, even though the van was Ford Blue Certified, and they let me do that; some dealers I had shopped at said they wouldn't permit me to do that. And also, when it came time to sign all the paperwork, the numbers matched our verbal agreement (at some dealerships they throw in "surprises"; I was glad not to see that here). More

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I had a great experiencing at Ken Ganley this past weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! More

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Want to give a shout out to Ganley Ford and there staff for welcoming me in and selling me my new Ford f150 Xlt. Love the vehicle Thank you again for welcoming me in and selling me my new Ford f150 Xlt. Love the vehicle Thank you again More

by Bakeryac Verified Customer Verified Customer

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Great sales person. Very helpful and extremely delegent with her work. Very smooth process. Highly recommend! Very helpful and extremely delegent with her work. Very smooth process. Highly recommend! More

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They had great options to choose. We found the car for us and it was no hassle to get the deal done. We found the car for us and it was no hassle to get the deal done. More

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Sales and service are superb. More than I expected from. GANLEY when the took over. As long as Madelyn is with you, im a dedicated customer. More than I expected from. GANLEY when the took over. As long as Madelyn is with you, im a dedicated customer. More

by greenedavidm1 Verified Customer Verified Customer

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