Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 19

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
242 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 4 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.9

242 Reviews

Write a Review

242 Reviews of Mark Terry

March 31, 2023

Dealership Rating
Employee Rating

un ecxelente servicio ya que estan atentos a resolver nuestras inquietudes y ayudarnos en todo. More

by David H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2023

Smythe Volvo Cars responded

Mark es genial y gracias por tomarse el tiempo para compartir su experiencia de nuestro departamento de servicio. Apreciamos tu negocio.

March 31, 2023

Dealership Rating
Employee Rating

Mark Terry is professional and went above and beyond to insure that I would have my vehicle back in an amble time. Thank you!!! More

by Nic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2023

Smythe Volvo Cars responded

Hey, thank you for taking the time to share your experience of Mark and our service department. We appreciate your business.

February 16, 2023

Dealership Rating
Employee Rating

I've been coming to Smythe Volvo for years and have always received superb service. The staff is always professional. More

by Safiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald , Dina Thomson

Feb 16, 2023

Smythe Volvo Cars responded

Safiya, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2023

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Employee Rating

We purchased a new xc90 with the help of Kevin Fowler. It was a super seamless and positive experience considering it was our first time purchasing a new car. There was never a moment where we felt pressu More

by wdjames00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Henry Zhu , David Diken, Kevin Fowler, Jeff Morocho

Feb 06, 2023

Smythe Volvo Cars responded

Thank you so much for your excellent review! We are so glad that Kevin and Jeffrey had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

January 31, 2023

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Employee Rating

Amazing service! !! Mark Terry is very knowledgeable and knows how to make a service experience a pleasant one. I highly recommend this service center to all Volvo ow More

by Vanecata19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Jan 31, 2023

Smythe Volvo Cars responded

Vanecata, We are very happy to hear Mark provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 30, 2023

Dealership Rating
Employee Rating

Excellent service, fast, reliable, I recommend this dealership and Mark’ service without question. My experience was great. More

by rossanauessugui
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jan 30, 2023

Smythe Volvo Cars responded

Thank you for the kind words for Mark and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 28, 2023

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Employee Rating

While I was frustrated that the control screen was black and unable to be rebooted (making driving my car anything but safe or easy, not to mention very cold), I was extremely happy with Mark Terry. As soo More

by Kfree
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2023

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mark and our team, and we look forward to working with you again.

January 27, 2023

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Employee Rating

Mark is excellent. He has a can-do attitude, follows up, communicates clearly, and really puts the customer first. After this kind of service experience, I’ll definitel More

by Lrcolcord
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Smythe Volvo Cars responded

Thank you for your review and kind words for Mark! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo.

January 24, 2023

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Employee Rating

The customer focus and knowledgeable employees make for a positive experience for the customers if this dealership. More

by Mfialcowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2023

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear Tom, Regina, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 23, 2023

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Employee Rating

Great service, great explanations as of what the problem is. And very professional. Mark is very good !! More

by Mannyhenriquez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2023

Smythe Volvo Cars responded

Manny, Thank you for taking the time to share your thoughts on working with Mark and our team. We're glad to hear we delivered such a great experience!

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