Mathew Povroznik
Mathew Povroznik at BMW of Westlake

Mathew Povroznik | Page 33

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
343 Reviews
4.8

343 Reviews

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343 Reviews of Mathew Povroznik

November 04, 2023

Dealership Rating
Employee Rating

So helpful, considerate and on top of their game as BMW professionals. Matthew and Andrew both delivered on timely and accurate communication with me from car drop off to pickup. You're my "Go To Guys". More

by Margaret H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Shaw

Nov 06, 2023

BMW of Westlake responded

Thanks for the positive review about the team!

November 03, 2023

Dealership Rating
Employee Rating

Slow……. almost 2 hours to put One new tire on.. No communication while car was in the service department. You should always let the customer know where they’r More

by EXPLOSIVE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cordell, Cory McConville

Nov 03, 2023

BMW of Westlake responded

Thanks for letting us know about your experience. We're sorry to see this happened and we'll be sure to address your comment with the team.

October 29, 2023

Dealership Rating
Employee Rating

Excellent service, great staff . Britney , John …. I wish I can remember the other names . They are all awesome. Thanks ! More

by TarekDbouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

BMW of Westlake responded

Thanks for the great review about the team!

October 25, 2023

Dealership Rating
Employee Rating

The service person wasn’t clear on what was needed and generally not the experience I expect from bmw More

by boshim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2023

BMW of Westlake responded

Thanks for letting us know about your experience. We'll be sure to address your comment with the team and get to the bottom of it.

October 25, 2023

Dealership Rating
Employee Rating

Great communication and service! I highly recommend this dealer and their service department thank you More

by TZUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Shaw

Oct 25, 2023

BMW of Westlake responded

Thanks for the positive review!

October 23, 2023

Dealership Rating
Employee Rating

Quick and efficient as always. Job was completed sooner than expected and promised by the agent. More

by Ray Z
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cordell, Cory McConville

Oct 24, 2023

BMW of Westlake responded

Thanks for the positive review!

October 12, 2023

Dealership Rating
Employee Rating

I specifically purchased a BMW because of my experience with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from h More

by ZACHARIA MCELWAIN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

BMW of Westlake responded

We appreciate the positive review!

October 04, 2023

Dealership Rating
Employee Rating

Worked with Matthew on arrival for my repair appointment,we went through what I needed done.He was very professional and personable.He arranged transport to my rental car. Matthew communicated More

by ASMITH2430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

Oct 04, 2023

BMW of Westlake responded

We appreciate the awesome review!

September 30, 2023

Dealership Rating
Employee Rating

Brittany was so helpful and professional. The best experience I can’t but thank her More

by Kissamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Jeff Hughes, Cory McConville , Christian Gufreda, Andrew Shaw

Oct 02, 2023

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

September 29, 2023

Dealership Rating
Employee Rating

Pleasant staff, good facility, kept me informed throughout the process. Location is good TJ or me More

by DKACZ712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

BMW of Westlake responded

Thanks for the amazing review!

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