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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
593 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

13 yrs, 8 mos

Languages Spoken

English English

4.9

593 Reviews

Write a Review

593 Reviews of Mathew Rivera

October 02, 2025

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Employee Rating

I had a great Experience working with Matthew Rivera he was very professional throughout the process More

by Charles.Krasinski
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Matthew Rivera. His professionalism and dedication truly make a difference, and we're glad it showed throughout your process. We appreciate your support and look forward to assisting you again in the future!

October 02, 2025

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Employee Rating

Client focused and friendly environment, neat, well arranged, clean spaces. Tech advisors provide valuable advise and insight about your auto. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems , Greg, Technician (video clip)

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October 01, 2025

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Employee Rating

Expert auto care from trusted professionals at DCH TOYOTA WAPPINGERS. We bought a 2024 Toyota RAV4 for our daughter in college and one year later found out the gasket for the oil pan had a small leak from th More

by GOODYGOESCAMPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Oct 01, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the thoughtful and detailed review! We’re thrilled to hear about your positive experience with our team at DCH Toyota Wappingers. Mathew and our service technicians take great pride in providing expert care and attention to detail, and we're glad they were able to get your RAV4 back on the road quickly and efficiently. We truly appreciate your recommendation and your continued trust in us. Wishing your daughter safe travels and many more miles ahead! 😊

September 26, 2025

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Employee Rating

Atmosphere was ok. Wait time was decent. Waiting was clean and up to par. Ok visit More

by Terryannsmith562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Judy Deems

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Sep 26, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that your visit met expectations and that you found the waiting area clean and comfortable. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your time and look forward to seeing you again.

September 26, 2025

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Great attention to service! My service advisor Matthew did a great job keeping me informed about the work being done and arranged a ride for me to get lunch, and then return. More

by halldavid47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear Matthew kept you well informed and made sure you were comfortable during your visit. We’ll be sure to share your kind words with him.

September 26, 2025

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I've been going here for about 20 years. Wouldn't think of going anywhere else More

by NANANN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Sep 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for being such a loyal customer over the past 20 years! We truly appreciate your trust and support and look forward to continuing to serve you for many more years to come.

September 25, 2025

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Employee Rating

Reliable informative and helpful. I’ve never had any issues since coming to this dealership More

by chrisdimaggio89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl Boye, Lauren Fusaro

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Sep 25, 2025

DCH Wappingers Falls Toyota responded

We're so glad to hear that you've had a consistently positive experience with us. Providing reliable, informative, and helpful service is exactly what we strive for, and it's great to know we've earned your confidence. We look forward to continuing to serve you!

September 25, 2025

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Dealership communicated efficiently, was thorough and exceeded my expectations with respect to time and value. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

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Sep 25, 2025

DCH Wappingers Falls Toyota responded

We're so pleased to hear that our team exceeded your expectations in both time and value. Efficient communication and thorough service are top priorities for us, and it’s great to know that came through in your experience. We truly appreciate your support and look forward to serving you again in the future!

September 17, 2025

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Employee Rating

Promised 90 minutes or less. Took 125. Only got car after texting twice to ask. More

by Amy Orlowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 17, 2025

DCH Wappingers Falls Toyota responded

Amy, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 15, 2025

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Employee Rating

I’m very satisfied- they were thorough and reasonable and the work was done in a timely manner More

by Adinalong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you were satisfied with the thorough, timely, and reasonable service. We appreciate your support!

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