Matt Merlino | Page 11

My service manager was Carlos, he exceeded my expectations and was so fast, friendly and helpful. I really appreciate the positive and proactive attitude of everyone I have met BMW of Sarasota. expectations and was so fast, friendly and helpful. I really appreciate the positive and proactive attitude of everyone I have met BMW of Sarasota. You have a great team! More

by UPHAMT123 Verified Customer Verified Customer

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Excellent - everything from check in to check out. Very friendly and helpful employees from service to sales. Will definitely return to this dealership for future visits! friendly and helpful employees from service to sales. Will definitely return to this dealership for future visits! More

by KPITT39264 Verified Customer Verified Customer

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Excellent service and pleasant advisors.Prompt, Excellent service and pleasant advisors. Prompt, courteous and knowledgeable. Modern equipment, compatible loaner cars. Nice food and beverage opti Excellent service and pleasant advisors. Prompt, courteous and knowledgeable. Modern equipment, compatible loaner cars. Nice food and beverage options in the customer waiting area. I very highly recommend BMW of Sarasota! More

by JMB79889 Verified Customer Verified Customer

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Took my car is to get serviced, i pulled in and immediately got greeted by the staff. got my car diagnosed and Lucy helped me kindly with the payment process. thank you guys again! immediately got greeted by the staff. got my car diagnosed and Lucy helped me kindly with the payment process. thank you guys again! More

by RYANDOCKERY12 Verified Customer Verified Customer

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I have been to this dealership for service over many years - having had three BMWs. More recently - in the last 6 months, my experience has been great and I hope it continues at the same level! years - having had three BMWs. More recently - in the last 6 months, my experience has been great and I hope it continues at the same level! More

by CHOFNER Verified Customer Verified Customer

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The staff is amazing. The dealership is awaysl clean. They have great snacks the employees always make you feel welcome. The techs are the best. They have great snacks the employees always make you feel welcome. The techs are the best. More

by PYSMITH67 Verified Customer Verified Customer

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Great service department! I liked the open communication throughout the service experience. The video report was especially helpful! Thanks for taking care of my car! throughout the service experience. The video report was especially helpful! Thanks for taking care of my car! More

by CYATES1230 Verified Customer Verified Customer

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Excellent personal service as always. Provided quick insight to my concern, diagnosis & remedy all within same day. As always the team was attentive & professional and kept me informed throughout. insight to my concern, diagnosis & remedy all within same day. As always the team was attentive & professional and kept me informed throughout. More

by OZZIETPH Verified Customer Verified Customer

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They have a great staff and was courteous during the pandemic when our service was scheduled. We love that they send a video during their inspection. pandemic when our service was scheduled. We love that they send a video during their inspection. More

by PENHICKS Verified Customer Verified Customer

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This time I was unhappy with the service. The rep assigned to me was rude. My car sat in the ready area one half hour before I was called to pick up my car. I was charged $60 for windshield wipers assigned to me was rude. My car sat in the ready area one half hour before I was called to pick up my car. I was charged $60 for windshield wipers - that was excessive, as was the whole $500 bill. More

by CME0 Verified Customer Verified Customer

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