Matt Otis | Page 13
Assistant Service Manager
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
2473 Pleasant Hill Rd
Duluth, GA 30096
320 Reviews
Write a Review320 Reviews of Matt Otis
October 25, 2021
We were charged a diagnostic fee and never was told what was wrong with our vehicle. We waited three days before the truck was even seen, then we were told that we were not going to get our car back until w was wrong with our vehicle. We waited three days before the truck was even seen, then we were told that we were not going to get our car back until we paid. So not only did we wait. We were rudely spoken to by the service manager and service rep, she never called back with any updates. Horrible service I will never do business at this location again. We purchased a 2021 vehicle from the Buford dealership and to be treated this way at the Duluth location has ruined any chance of future business More
Other Employees Tagged: Aleshia Kincade
October 23, 2021
Great service. Got what I needed to get done really quick. Will be coming back for all maintainence. quick. Will be coming back for all maintainence. More
Other Employees Tagged: Eric Chavez
October 21, 2021
not recommended, after a month my truck in their workshop told me that my alternator had damaged something that it did not have when they made the diagnosis, I had to return twice because it continued with t told me that my alternator had damaged something that it did not have when they made the diagnosis, I had to return twice because it continued with the same fault as when I took it the first day worst experience of my life I hope I never have to return again. More
Other Employees Tagged: Eric Chavez
October 20, 2021
Son muy profesionales y amables a la misma ves, trabajan muy bien y me alegra estar en la familia rick hendrick muy bien y me alegra estar en la familia rick hendrick More
Other Employees Tagged: Lance Chapin, Shekhar Gosai, Aleshia Kincade, Eric Chavez, Bobby Reese
October 18, 2021
Y’all r a real bad xxx car dealership and unprofessional and crooks I would not recommend nobody to that dealership at all bad business!!! and crooks I would not recommend nobody to that dealership at all bad business!!! More
Other Employees Tagged: Eric Chavez, Bobby Reese
October 16, 2021
Eric was great. Matt never returned calls though which was concerning. Car runs great however which makes me happy. Just took a long time without an idea of how long it would take. was concerning. Car runs great however which makes me happy. Just took a long time without an idea of how long it would take. More
Other Employees Tagged: Lance Chapin, Shekhar Gosai, Aleshia Kincade, Eric Chavez, Bobby Reese
October 12, 2021
Service was fast and courteous, it’s always a pleasure to be served there. Thank you! be served there. Thank you! More
Other Employees Tagged: Bobby Reese