Matt Otis | Page 14

They're trying to work hard and make customer's favor on time, Also they're kind time, Also they're kind More

by smartairhvac Verified Customer Verified Customer

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Everyone was so helpful and very friendly. Unlike the previous dealership I went to before. previous dealership I went to before. More

by jessica.mccloria Verified Customer Verified Customer

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Excellent customer service and flexibility. Willing to work with my terms and timeframe. My wife was happy with her new vehicle. work with my terms and timeframe. My wife was happy with her new vehicle. More

by j_hillmer Verified Customer Verified Customer

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Mr.Bobby made sure he kept me update on the status of my vehicle throughout the process. vehicle throughout the process. More

by avaneshyia Verified Customer Verified Customer

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Worst experience ever, had a problem with my blind spot sensors and they replaced the automatic windshield wiper sensor?? Kept my car for 8 days and would not return any of my calls requesting updates on m sensors and they replaced the automatic windshield wiper sensor?? Kept my car for 8 days and would not return any of my calls requesting updates on my car, when I finally get the car back nothing is fixed More

by joeyddip Verified Customer Verified Customer

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I love this Dealership! Everyone here is respectful and open to talk and with give you an answer. open to talk and with give you an answer. More

by osamabmw2011 Verified Customer Verified Customer

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Matt Otis was very professional and helpful. He made the repair experience very smooth and enjoyable. repair experience very smooth and enjoyable. More

by Mpeters Verified Customer Verified Customer

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Matt Otis and Eric are the best I definitely recommend Rick Hendrick Chrysler Dodge Jeep Ram for all my maintience work and I drive a BMW Rick Hendrick Chrysler Dodge Jeep Ram for all my maintience work and I drive a BMW More

by Isaiah.Montgomery Verified Customer Verified Customer

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Took my jeep to get serviced for the first time and when I came to pick it up, they had to jump it because it was completely dead. I have had it for a year and a half and never had an issues with the batter I came to pick it up, they had to jump it because it was completely dead. I have had it for a year and a half and never had an issues with the battery. They told me to drive it around so it can recharge. I had to jump my car for the next 4 days until I finally took it back in the shop to get it checked out. They told me my car battery was old and had to get a new one. When I tried explaining to 3 different people that this wasn’t my fault and it had been working fine before I had dropped it off which their response to my concern was that “batteries can lose power in a light switch” They quoted me $200 for the battery and then offered to take the labor fee off. My car ended up dying there so I had to buy the new battery. They didn’t take ownership of their bad service and only helped me after I complained to three different people. Never going back again. Eric was the only one that had any sympathy to my situation but was out of his hands so then what’s the point of having managers if they can’t do anything either. More

by nathaliesmattar Verified Customer Verified Customer

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Ok, could be better with customer service. Requested an oil change, tire rotation and change of air filter but I did not get my air filter changed. Also, it took too long for check out. Gotta work on that. oil change, tire rotation and change of air filter but I did not get my air filter changed. Also, it took too long for check out. Gotta work on that. And lastly, their was a young man being serviced while I was checking out, he complained about the service and time it took to get his service sensors taken care of, he was very upset because he was told one thing originally by the service writer but was told some other stuff when it was time for him to check out. He was pissed and wanted to speak with a manager, it didn't seem as though Lance was taking him as seriously as he should have. I highly recommend that the service writer take Customer Service of All people very serious and make great customer service priority #1. I'm sure Rick Hendrick himself would say the same ‼️ More

by W Abraham Verified Customer Verified Customer

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