Matt Williamson | Page 3

Maple Hill Auto Group responded

Thank you, so much! We're happy to hear that you have enjoyed coming to Maple Hill for many years. We are working to cut wait times as much as possible while still keeping the integrity of the quality of work. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here Matt in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Maple Hill Auto Group responded

We're happy to hear that our sales team was able to get you into a great new car! If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Maple Hill Auto Group responded

I apologize that this was your experience with Maple Hill. Let me start by saying, that of course you can use the online scheduler to schedule your appointments. It's a great tool and convenient for our customers. On our end, it is usually easier to talk to a customer to get all information we need and make sure everything is scheduled in our shop correctly, but the online system is not something that should be discouraged. I am the one who goes through all of our online appointments. I do try my best to call customers who have conflicts with our schedule and their appointment. Usually there are 20 or more appointments scheduled online every day, and I sometimes miss one or two. I want to apologize that yours was one of these. With the type of work you wanted done, I normally would have called you because the appointment was scheduled at noon. When the appointment was scheduled online, it was set as a drop off on our end, so it didn't raise a red flag with me that you needed to be called immediately, and I missed the appointment when I was going through the second wave of appointments. This mistake is 100% my fault, and I apologize. You should have never been made to feel like you did something wrong by scheduling your appointment online. I spoke with our service manager, and she assured me that she would address this with the service advisors. If there is anything else I can help you with or any other concerns you have, please reach out to me. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Maple Hill Auto Group responded

Thank you for taking to time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here during the purchase of your new vehicle. If there is anything we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Matt. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-626-5253

Maple Hill Auto Group responded

We're happy to hear about your wonderful experience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com