Matt Williamson
Matt Williamson at Maple Hill Auto Group
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Matt Williamson | Page 2

New and Used Vehicle Sales

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
244 Reviews

Dealership Experience

21 yrs, 3 mos

Industry Experience

25 yrs, 11 mos

Languages Spoken

English English

4.8

244 Reviews

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244 Reviews of Matt Williamson

December 01, 2022

Dealership Rating
Employee Rating

Great service, great people, they made the whole process smooth and easy. They are a great company More

by edwdcrvr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Taylor , Michelle Yu

Dec 07, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 10, 2022

Dealership Rating
Employee Rating

Matt to the power of two, both gentlemen were immensely helpful and professional in servicing my need to obtain a second car; thanks to Hyundai for providing the financing. More

by charront
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Taylor

Nov 14, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 08, 2022

Dealership Rating
Employee Rating

We rarely have a positive experience dealing with this service department. This last time was a new low More

by HDEMBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lauren Armbruster, Matt Taylor

Nov 14, 2022

Maple Hill Auto Group responded

I apologize that this was your experience. I understand how frustrating it can be when an issue is not able to be duplicated. Unfortunately, with no error codes and the technician unable to see a problem, there is nothing we can do. If the problem you have persists or if you would like to go for a ride with a technician to show them what is happening, we would be more than happy to schedule you back into our shop. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 22, 2022

Dealership Rating
Employee Rating

This . is my first experience with this dealership and it is very positive. The personnel were helpful and friendly. More

by mk6benton
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger, Matt Taylor

Sep 23, 2022

Maple Hill Auto Group responded

Thank you! We're happy to hear that you were so happy with your experience at Maple Hill. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 17, 2022

Dealership Rating
Employee Rating

I called to find out who to have cashier's check made out to. Was on hold for 6 minutes and called back only to get a voice mail. The receptionist should've been able to answer this. Was never called by f More

by kwiedmayer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Maple Hill Auto Group responded

I apologize that this was your experience with Maple Hill. I agree that you should not have been on hold for an answer to your question about the cashier's check. We have let all of receptionist know the answer to that so that we avoid this from happening in the future. I am sorry that you were made to feel unimportant. We never want any of our customers feeling that way. We value our customers and want them to know how much we appreciate them. If there is ever anything I can help you with, please let me know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 07, 2022

Dealership Rating
Employee Rating

Still waiting to get the paint chips fixed that were on a showroom floor model. More

by LAMBJTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Taylor , Seth Gilbert

Sep 09, 2022

Maple Hill Auto Group responded

I apologize that you are waiting for this work. I would love to help get this resolved, but I do need some information from in order to help. Please, feel free to reach out to myself or the sales manager, Kevin. Our phone number here is 269-342-6600. Thank you! Lena Grubb Customer Service Specilaist 269-342-6600 lgrubb@maplehillauto.com

August 18, 2022

Dealership Rating
Employee Rating

Found the process very open and informative also thought the show room and premises or Valerie appealing to the eye But most of all the staff was great thanks Matt! More

by seasonalcomfort
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Poffenberger, Matt Taylor

Aug 26, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 12, 2022

Dealership Rating
Employee Rating

This dealship is full of energy, respect and service to the customers. Thank you for all you do to be the best! More

by DWHITE7597
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Heckman, Matt Taylor

Aug 15, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 30, 2022

Dealership Rating
Employee Rating

Buying a car from Maple Hill was a great experience. Matt went over and beyond to find me the perfect vehicle. It is exactly what I wanted. The whole experience from finding the vehicle to securing t More

by traceyedry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Simmons, CB Watkins

Aug 01, 2022

Maple Hill Auto Group responded

Thank you! We're so happy to hear that Matt was able to get you into a great new vehicle. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 04, 2022

Dealership Rating
Employee Rating

I’ve always experienced friendly service people. Also appreciate their clean and comfortable waiting room. Don’t hesitate to use this dealership. More

by LARRYJAN12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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