Matthew Buckles

I purchased an Outback from Lance in 2012 (still have it). It was a good experience so I contacted him and discovered he was now the Manager of New Car Sales. The fact that he is still at Subaru of Gwinn it). It was a good experience so I contacted him and discovered he was now the Manager of New Car Sales. The fact that he is still at Subaru of Gwinnett 14 years later sends a positive message about the stability and morale of the dealership. He referred me to Mathew who helped me find an Outback equipped the way I wanted and gave me a fair price with out a lot of unnecessary negotiations. Mathew was very professional, pleasant, and patient (couple in our late 70s) with us. Overall it was as pleasant an experience as possible, shopping for a new car. More

by SFMANION Verified Customer Verified Customer

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Undisclosed transmission issues in used vehicle purchase. I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not discl I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not disclosed at the time of sale. Based on the nature and timing of the failure, there are unresolved questions regarding the accuracy of the representations made about the vehicle’s condition and whether material information should have been disclosed prior to purchase. I currently have an active consumer protection complaint with the Georgia Attorney General regarding this transaction. The matter remains unresolved. I am posting this review to document my experience and to encourage other consumers to exercise caution when purchasing a used vehicle from this dealership. More

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Matthew is knowledgeable about the Subaru product line and is always able to help me find the right car for me. He dispels the “car salesman” image by leading me to right car for me based on my wants, nee and is always able to help me find the right car for me. He dispels the “car salesman” image by leading me to right car for me based on my wants, needs, and budget, instead of pushing and pressuring me into purchasing a vehicle. More

by Sharon Black Verified Customer Verified Customer

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It was absolutely the greatest buying experience. Im 65 & I've being buy new & used cars for 45 years. It was perfect. Matthew, Lance & Jennifer were 5/5 Im 65 & I've being buy new & used cars for 45 years. It was perfect. Matthew, Lance & Jennifer were 5/5 More

by Larry E Verified Customer Verified Customer

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Enjoying my pre-owned car and everyone was very nice. It rides beautifully! I was, however, a bit surprised when I checked the spare tire and it only had 30 lbs of pressure; it is supposed to have 60 lb It rides beautifully! I was, however, a bit surprised when I checked the spare tire and it only had 30 lbs of pressure; it is supposed to have 60 lbs. Also, the coolant and the window washer fluid were both not full. These are on the 152-point inspection; someone must have overlooked them. I am now left to wonder what else was overlooked in the inspection? It also would have been nice to have known about the extended optional service agreement for bumper-to-bumper coverage beyond the 3-year/36,000 before I was signing on the dotted line. More

by Long time Subaru owner Verified Customer Verified Customer

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Great experience Matthew and staff assisted me with getting EXACTLY what I wanted and worked a financial miracle for me with getting me approved! getting EXACTLY what I wanted and worked a financial miracle for me with getting me approved! More

by WATERFAM Verified Customer Verified Customer

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Matthew and Jason were great through the entire process. I recommend them and Subaru of Gwinnett. I recommend them and Subaru of Gwinnett. More

by LBGOSA Verified Customer Verified Customer

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Sold me a car with a known evaporator issue without disclosing it. Needed a $1600 repair 5 days after purchase. Called multiple times to speak to someone. Never got a call back. Spoke to Lawrence my sa disclosing it. Needed a $1600 repair 5 days after purchase. Called multiple times to speak to someone. Never got a call back. Spoke to Lawrence my salesman to try and resolve the issue and still never received a call back. Finally got to speak to a manager about the issue, and manager basically said “you didn’t get a warranty so not our problem”. Hung up on me after I asked if that’s how they do business, here’s your car now screw you. They’ll sell you a car but once they get your money, they’ll toss you on the street. More

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Best car buying experience I have ever had. Everyone I interacted with made it worth the trip! Everyone I interacted with made it worth the trip! More

by DWMTPT Verified Customer Verified Customer

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Since taking delivery of my CPO Ascent, it appears to have had the rear bumper repainted and the entire rear of the vehicle is covered in over-spray. This is preventing me from getting it ceramic coated have had the rear bumper repainted and the entire rear of the vehicle is covered in over-spray. This is preventing me from getting it ceramic coated without spending $2800 in labor to get this over-spray removed first. More

by DAVE.PARKERSC Verified Customer Verified Customer

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