Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.7
64 Reviews
4.7

64 Reviews

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64 Reviews of Matthew Roy

November 13, 2025

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Employee Rating

Brandon is wonderful! In order to secure my dream car, he so generously gave a detailed outline of what my next steps should be. Witnessing his support both from and for More

by Sandra_derose
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2025

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

October 27, 2025

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Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

September 22, 2025

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Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car More

by Scottrell2828
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

September 02, 2025

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Very friendly, Keith was on top of his game. Would definitely come back for service More

by tblasz28
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 02, 2025

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 28, 2025

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Customer service manager Matthew was outstanding, he was able to get me service ASAP thanks More

by MIKEISCHEAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 18, 2025

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Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 18, 2025

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 16, 2025

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My service experience was excellent. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. More

by MEFARRELL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 01, 2025

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Employee Rating

My experience with Acura of Berlin was very professional and the service department met all of my expectations. More

by Tjohnson5568
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Aug 01, 2025

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

August 01, 2025

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Employee Rating

Fantastic service from absolutely the best team, both in sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. More

by AGORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

July 26, 2025

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Employee Rating

This dealership is amazing- i stay because of years of history with Keith Davis. Honest, dependable, fair, on time. A win for car servicing More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Brian Roush

Jul 26, 2025

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

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