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Melissa Cooper

Overview Reviews (757)

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Melissa Cooper

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Melissa Cooper | Page 3

Service Advisor

Palm Coast Ford

1150 Palm Coast Pkwy sw
Palm Coast, FL 32137

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4.8

757 Reviews

Overview Reviews (757)

Dealership Experience

4 yrs, 10 mos

4.8

757 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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757 Reviews of Melissa Cooper

April 05, 2024

Dealership Rating

Employee Rating

Very professional and courteous. Went smooth. Prompt and painless. My dogs love walking around the area too. Went smooth. Prompt and painless. My dogs love walking around the area too. More

by Catsaris

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Apr 09, 2024 -

Palm Coast Ford responded

Thank you for your kind words! We're delighted to hear that your experience was smooth and enjoyable. We're also glad to know that even your furry friends enjoy visiting us. We look forward to serving you again in the future!

April 03, 2024

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Employee Rating

David leyva is great to work with in the service dept he keeps you updated where the car is at being fixed I recommend ford service dept keeps you updated where the car is at being fixed I recommend ford service dept More

by mcnabb55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean Peveler, Don York, Larry Helsel, Kevin Burns, Kyle Hash, Nick Moore, Dave Leyva

Helpful 0

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Apr 04, 2024 -

Palm Coast Ford responded

Thank you for your kind words! We're thrilled to hear that David provided you with excellent service in our Ford service department. We appreciate your recommendation and look forward to assisting you again in the future.

April 01, 2024

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Employee Rating

New innovative upgrades. Great service and courtesy personnel at the service department. Great shuttle service and very convenient valet service. Great service and courtesy personnel at the service department. Great shuttle service and very convenient valet service. More

by premier.consulting173

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Niko Chavez, Dave Leyva

Helpful 0

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Apr 01, 2024 -

Palm Coast Ford responded

We're delighted to hear that you've noticed and appreciated our new innovative upgrades! Providing great service and convenience to our customers is always our top priority, and we're glad to hear that our service department, shuttle service, and valet service met your expectations. Thank you for choosing us and for taking the time to share your positive experience.

April 01, 2024

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Employee Rating

Always a great experience! Thank you guys 💜. Best Ford dealership I've ever dealt with Thank you guys 💜. Best Ford dealership I've ever dealt with More

by CHRISTAL.WALLS76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Barry Clymer, Noelle Wahad, Darius Ash, Stephen St. Pierre, Josh Polo, Niko Chavez, Cory Epperson, Dave Leyva , Will Muzyl

Helpful 0

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Apr 01, 2024 -

Palm Coast Ford responded

Thank you for your kind words! We're delighted to hear that you always have a great experience with us. Providing excellent service is our top priority, and we're thrilled to be recognized as the best Ford dealership you've ever dealt with. We appreciate your loyalty and look forward to serving you for years to come! If there's anything else we can do for you, please don't hesitate to reach out.

March 28, 2024

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Employee Rating

Service dept is great as well as the staff and David leywa I recommend them leywa I recommend them More

by mcnabb55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean Peveler, Charlie Altman, Larry Helsel, Kevin Burns, Kyle Hash, Nick Moore, Brian Tuma Jr., Dave Leyva

Helpful 0

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Mar 29, 2024 -

Palm Coast Ford responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service department and our team, especially David Leywa. We appreciate your recommendation and look forward to serving you again in the future.

March 27, 2024

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Employee Rating

The dealership is great the service dept is awesome everyone is there to help you everyone is there to help you More

by mcnabb55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean Peveler, Chris Smith, Charlie Altman, Larry Helsel, Kevin Burns, Kyle Hash, Nick Moore, Dave Leyva

Helpful 0

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Mar 29, 2024 -

Palm Coast Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service department. If you ever need assistance in the future, don't hesitate to reach out.

March 27, 2024

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Employee Rating

David the tech keeps you informed of the repair on the car and is very helpful in getting it fixed car and is very helpful in getting it fixed More

by mcnabb55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean Peveler, Larry Helsel, Kevin Burns, Kyle Hash, Nick Moore, Dave Leyva

Helpful 0

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Mar 29, 2024 -

Palm Coast Ford responded

Thank you for sharing your experience with us! We're thrilled to hear that David provided excellent service and kept you informed throughout the repair process. We appreciate your trust in our dealership and look forward to serving you again in the future.

March 25, 2024

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Employee Rating

Everything was great appointments was on time pick to house was great up and delivery house was great up and delivery More

by BUNCHMILLARDJR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 27, 2024 -

Palm Coast Ford responded

Thank you for your positive feedback! We're thrilled to hear that your appointment went smoothly and that our pick-up and delivery service met your expectations. We look forward to serving you again in the future.

March 21, 2024

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Employee Rating

It took 2 days to diagnose and replace a tire. I understand being busy, but it was reaching levels of frustration when I could have / should have gone to any tire shop and had it done in 30 minute I understand being busy, but it was reaching levels of frustration when I could have / should have gone to any tire shop and had it done in 30 minutes. I appreciated delivering my truck to me. That was a nice service. More

by ALEXINMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 1

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Mar 22, 2024 -

Palm Coast Ford responded

We apologize for the delay in servicing your tire. We're glad you appreciated our delivery service and will work on improving our efficiency for future visits. Thank you for your feedback.

March 21, 2024

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Employee Rating

The service was timely and professional. The Technician was knowledgeable and explained the entire process. The Technician was knowledgeable and explained the entire process. More

by JDUPUY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben Noyes

Helpful 0

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Mar 22, 2024 -

Palm Coast Ford responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team provided you with timely and professional service, and that our technician was able to explain everything clearly. We appreciate your feedback and hope to serve you again in the future.

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