Melissa Markee

I’ve been a customer here for years and have purchased four cars from this dealership, which is why I chose to return for service. Unfortunately, my recent experience was extremely disappointing. I ord four cars from this dealership, which is why I chose to return for service. Unfortunately, my recent experience was extremely disappointing. I ordered a part that needed to be replaced and, three weeks later, dropped my car off overnight as instructed. The next day, I received a call as if they had no idea why my car was there. It turned out the part had never even been ordered. Mistakes can happen, but what frustrated me most was the way it was handled. Brian, who I believe may have been the service manager, brushed it off as if it wasn’t a big deal that I now had to make a third trip back for their mistake. I live over an hour away, and not once was there an apology or acknowledgment of the inconvenience caused. They eventually fixed the issue a week later and provided a loaner, but the lack of accountability and basic courtesy was unacceptable. It felt as though their error was somehow my problem to deal with. It’s unfortunate, because I’ve always liked the sales team, but the service department—particularly the manager—needs serious improvement in how they treat customers. This level of customer service is not what I would expect from a dealership I’ve trusted for years, and because of this experience, I will not be returning. More

Report | Print

Set up is like NASA mission control. Probably overstaffed from a business point of view. Complementary snacks was a nice touch..Personally, a simple inspection should have taken less ti Probably overstaffed from a business point of view. Complementary snacks was a nice touch..Personally, a simple inspection should have taken less time, but what the xxxx right? More

Report | Print

Brian was wonderful, everything moved efficiently & when something unexpected came up, he called right away to discuss. The team also sent a video of the found issue & it was resolved..we love this dealersh something unexpected came up, he called right away to discuss. The team also sent a video of the found issue & it was resolved..we love this dealership! More

Report | Print

Melissa was very pleasant, very attentive to the job at hand. I thought the overall appointment took a little too long but I realize that it’s not her fault obviously it depends on how busy the maintenanc hand. I thought the overall appointment took a little too long but I realize that it’s not her fault obviously it depends on how busy the maintenance department is. Everyone is always very pleasant at Herb Chambers More

Report | Print

The employee in this dealership are nice and very helpful. I had a great experience. helpful. I had a great experience. More

Report | Print

Homero Lima (Sales and Leasing Consultant) at Herb Chambers Honda of Seekonk, has once again displayed outstanding assistance in the purchase of the 2025 Pilot, which I believe is the eleventh Honda p Chambers Honda of Seekonk, has once again displayed outstanding assistance in the purchase of the 2025 Pilot, which I believe is the eleventh Honda purchase of mine. He is so consistent in his knowledge of the Honda Product Line, his Honesty, his Concern for the Customers. His Professionalism, Kindness, and Friendship, make me proud to know him. His work doesn’t stop with the sale. He makes himself available for any automobile issues beyond the sale. When I look for a car, I look for Homero. Again, Outstanding. I would also like to recognize the following Honda of Seekonk employees that I encountered while at the dealership, and who I feel were instrumental in the seamless experience I had. Adriel Calo (Sales Manager), for his friendship, and assistance in locating this car. Scott Birtles (General Manager), continued friendship, and guidance. Bill Panaccione (Finance Director), assistance in finalizing the sale. John Henriques (Sales Manager), greeting, and congratulating me in the purchase. Kevin Teixeira (Delivery Coordinator), assistance in the features setup, and transfer of the settings from my previous Pilot. Melissa Markee (Service Adviser), for setting up the Massachusetts Vehicle Inspection. I am grateful to each of these professionals. Herb Chambers Honda of Seekonk is the Dealership YOU should visit when looking for a car and service. I don’t go anywhere else. More

Report | Print

Very trustworthy dealership great experience nice waiting area, able to keep appraised of progress and saw video of the issues area, able to keep appraised of progress and saw video of the issues More

Report | Print

This dealership and the employees take customer service seriously. Five stars for their courtesy, communication, and efficiency. seriously. Five stars for their courtesy, communication, and efficiency. More

Report | Print

I recently visited this location due to a known issue with my vehicle. Before visiting the location, I spoke with customer care, who were rude and unable to assist. Melissa Mareke, the service advisor, t with my vehicle. Before visiting the location, I spoke with customer care, who were rude and unable to assist. Melissa Mareke, the service advisor, took charge of my situation and partnered with the service manager, Sandra. They turned the experience around and went above and beyond. Melissa provided timely updates and ensured everything went smoothly. I was pleased with her service and response!! Kudos to Melissa and Sandra for their assistance and excellent customer service. I highly recommend this location!! 😊 More

Report | Print

I always have a great experience at this dealership and have not been disappointed. Thank you! have not been disappointed. Thank you! More

Report | Print