Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota

Melissa Tyler | Page 30

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.7
376 Reviews

Dealership Experience

8 yrs, 7 mos

Languages Spoken

English English

4.7

376 Reviews

Write a Review

376 Reviews of Melissa Tyler

September 06, 2022

Dealership Rating
Employee Rating

I had 715 appt for an oil change and did leave until almost 10am. The receptionist was sweet and genuinely apologetic, but almost a 3 hr wait for a scheduled simple oil change is ridiculous. More

by M2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

DCH Wappingers Falls Toyota responded

Dear M2, I’m very sorry to hear this. Please contact me as soon as you can so I can learn more about what happened. This is not our standard. This sound very excessive and I’d like the opportunity to correct it. I can be reached at 845-296-4261 Thank you, Benjamin Carlson

August 30, 2022

Dealership Rating
Employee Rating

Representative gave off a very negative vibe and was somewhat dismissive. At least l thought so. More

by LT190STONY@GMAIL.COM
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Sabrina (but unsure)

Sep 01, 2022

DCH Wappingers Falls Toyota responded

Hi Levan. It was nice speaking to you. Again, sorry for the confusion on Sunday. We look forward to seeing you on the next visit. Thank you, Ben Carlson

August 25, 2022

Dealership Rating
Employee Rating

Although they offer a ride disappointed in loan a car not available don’t like sitting around waiting when I could get other things done. More

by ROSEANN310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera , Ciarra Arias, Mike Giordano

Aug 30, 2022

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

August 19, 2022

Dealership Rating
Employee Rating

Clean shop, friendly people, thorough job done. I was kept updated and had things explained well to me. More

by geyergerl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine

Aug 22, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 16, 2022

Dealership Rating
Employee Rating

Excellent service always timely pleasant staff explanations clear and yo the point also free annual state inspections More

by K2066569
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Thomas Hackett, Jason Gasiunas, Mathew Rivera , Mike Giordano, Daniel Sweeney

Aug 16, 2022

K2066569 responded

Excellent service always

Aug 16, 2022

K2066569 responded

Excellent service always

August 16, 2022

Dealership Rating
Employee Rating

Absolutely amazing service! I couldn’t get an inspection done. And because I bought my car from here they inspected for free! Thank you so much and I will highly recommend to More

by Bmw528i xdrive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Berenguer, Thomas Hackett, Jaime GarciaMuniz, Jason Gasiunas, Mathew Rivera , Ciarra Arias, Mike Giordano, Jennifer Korwatch, Naeem Randall

Aug 17, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 15, 2022

Dealership Rating
Employee Rating

Check in was quick and the wait time was acceptable for the service being performed. My service rep kept me informed of the service progress and was professional and polite. More

by reninofamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera , Ciarra Arias, Mike Giordano

Aug 16, 2022

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and provide you with outstanding service. We look forward to working with you again in the future!

August 09, 2022

Dealership Rating
Employee Rating

Very good service in my experience . They dealing with customers very good . We want there three times. More

by KOCHUMONV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera , Ciarra Arias, Mike Giordano

Aug 10, 2022

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 09, 2022

Dealership Rating
Employee Rating

Everyone was great from service staff to mechanic Jeremiah the mechanic explained everything to me and I was confident he would do a great job on my car More

by Lou376
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera , Ciarra Arias, Mike Giordano

Aug 10, 2022

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! It's a pleasure to know Jeremiah could assist you and provide you with such great service.

August 06, 2022

Dealership Rating
Employee Rating

Great people and very polite when dealing directly with employees always did a great job with my truck More

by ginger100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera , Ciarra Arias, Mike Giordano

Aug 08, 2022

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! It's a pleasure to know you had such a great experience at our dealership and we look forward to working with you again in the future!

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