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Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota

Melissa Tyler

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
364 Reviews

Dealership Experience

8 yrs, 1 mo

Languages Spoken

English English

4.7

364 Reviews

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364 Reviews of Melissa Tyler

April 16, 2026

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Employee Rating

The print out for inspection mechine did not work. I have to come back regarding my state inspection that passed, for attachment of window sticker More

by Lionel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Apr 16, 2026

DCH Wappingers Falls Toyota responded

Lionel, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 13, 2026

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Employee Rating

Nothing but trouble with this truck i purchased! Bad battery ac not working and now entire truck is dead! No power at all. No lights can’t even lock doors or close windows. Terrible! More

by tempestilli50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Goldberg, Dylan Abell

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Apr 13, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 12, 2026

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Employee Rating

Everything went Smoothly - my Oil Change & Tune up was done quickly while I waited & my dysfunctional Light was fixed ! More

by SHAWAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Apr 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear your oil change and tune-up were completed quickly and that we were able to fix your light as well. We appreciate your support and look forward to seeing you again for your next service visit!

March 22, 2026

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Employee Rating

DCH Wappinger Falls Toyota is a top notch Dealer . The service writer , Tom Hackett and Auto technicians are top-notch as well. More

by JCHIRINOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Mathew Rivera, Judy Deems, Lauren Fusaro

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Mar 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you consider DCH Wappinger Falls Toyota a top-notch dealership. Tom Hackett and our technicians will be happy to know their efforts made a great impression. We truly appreciate you taking the time to share your experience!

March 12, 2026

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A great place with friendly staff and caring staff! The technicians do a great job on my car!! The place is very clean and comfortable. More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Mar 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re glad you find our team friendly and caring, and that you’re happy with the work our technicians do. We also appreciate you noticing our clean and comfortable facility. It means a lot to us.

March 09, 2026

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Employee Rating

Thanks for doing a great job with my rear traction cable corrosion sheathed replacement and the gas tank work! More

by kirschnerck58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Mar 09, 2026

DCH Wappingers Falls Toyota responded

Thank you for your review! We're glad to hear our team did a great job taking care of your vehicle and completing the repairs. We truly appreciate your feedback and look forward to assisting you again in the future!

March 06, 2026

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Employee Rating

I am very satisfied with DCH Wappingers Falls. . I recommend their services. It easy to book and they always keep in touch for whatever questions you have. More

by RAMOSBERNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Mar 06, 2026

DCH Wappingers Falls Toyota responded

Thank you for your recommendation! We're happy to hear you're very satisfied with DCH Wappingers Falls Toyota. It's great to know our team made scheduling easy and kept you informed throughout the process. We truly appreciate your support and look forward to assisting you again!

March 02, 2026

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Employee Rating

Great. Everyone is super nice and helpful. But awfully annoying with the survey links though. More

by Zoelinseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Mar 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback! We’re so glad to hear that you found our team nice and helpful. We also appreciate your note about the survey links and understand how they can feel excessive. Your input is valuable, and we’ll certainly keep it in mind as we work to improve the overall experience.

February 28, 2026

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Employee Rating

A great place to buy a car and also to have your car serviced. Everyone is extremely nice and helpful. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Feb 28, 2026

DCH Wappingers Falls Toyota responded

Hi Ellen, thank you for the wonderful review! We’re so glad to hear that you’ve had a great experience both purchasing your vehicle and servicing it with us. Our team takes pride in being helpful and welcoming, and your kind words truly mean a lot. We look forward to continuing to assist you whenever you need us!

February 26, 2026

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Employee Rating

The fact that Toyota’s reliability is nowhere as good as it once was is no reflection on Laura. She told me to bring the truck straight back after it had been there the day before and that she’d sort out th More

by YCXG2ZP8VZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Feb 26, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! While we’re sorry to hear about the concerns with your truck, we’re so glad Laura took great care of you. Keeping her word and making sure those software glitches were resolved quickly is exactly the level of service we strive for at DCH Wappingers Falls Toyota. We truly appreciate your feedback and your trust in our team!

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