Melvin Alston | Page 3

I always receive great vehicle service and customer service from Jim Hudson Automative. My Service Advisor “Melvin Austen” is awesome! service from Jim Hudson Automative. My Service Advisor “Melvin Austen” is awesome! More

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Melvin was excellent in dealing with my vehicle issue. I had an excellent experience due to his professionalism. I had an excellent experience due to his professionalism. More

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I had an appointment for 2:00 to get an oil change, tire rotation and check of my brakes, and a re-repair of an issue previously worked on (back seat latch). At approximately 4:00 I was told that I needed rotation and check of my brakes, and a re-repair of an issue previously worked on (back seat latch). At approximately 4:00 I was told that I needed new front break pads and my front rotors resurfaced. I was told that the brake work would take an additional hour. The hour came and went. When I went to check on the from the garage viewing area, I found that my GX460 was still on the rack and nothing being done. I went you my service advisor and, after he investigated, found out the bits on the rotor resurfacing machine had to be replaced.- delaying the resurfacing. After more time went by and I saw that the mechanics had gone for the day, I went to my service advisor and he, after realizing the mechanics had in fact left, offered me a loaner to drive home and my car would be delivered to me. While this service was appreciated, I would have preferred not to have spent hours at the dealership and instead hove received regular updates on the repair status so I could have gotten the loaner sooner and not waisted 4 hours of my time sitting at the dealership. More

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They are professional. I am always informed of the time it will take to service my Lexus. I am always informed of the time it will take to service my Lexus. More

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Articulated a problem with my vehicle when bringing it in. Seemed fixed when leaving. Problem came back the next day. Cannot roll down any windows or lock the doors from the driver's side but can elsewher in. Seemed fixed when leaving. Problem came back the next day. Cannot roll down any windows or lock the doors from the driver's side but can elsewhere. Car is under warranty. More

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Melvin was extremely professional, and took the time to address my concerns. The maintenance mechanic provided a very thorough and informative video address my concerns. The maintenance mechanic provided a very thorough and informative video More

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Melvin Alston is a great service manager! He makes sure my car is well serviced on each visit. Jim Hudson Lexus is a great service center. He makes sure my car is well serviced on each visit. Jim Hudson Lexus is a great service center. More

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Very clean my Service Advisor was so nice let me know how long it was going take , and love video of my SUV went they were finished long it was going take , and love video of my SUV went they were finished More

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I’m always greeted with such warmth and concern for my needs. It’s always a pleasure to take my car for service. needs. It’s always a pleasure to take my car for service. More

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The visit was ok however the standard is not the same. People are not as helpful and professional as they were in the past. People are not as helpful and professional as they were in the past. More

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