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Merlin Auses
Merlin Auses, Product Concierge, Mercedes-Benz of Silver Spring
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Merlin Auses

Product Concierge

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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3 Reviews of Merlin Auses

October 27, 2018

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"Great Service"

- Ogjackie

The overall process from start to finish was extremely stress free. John offered assistance and guided us to the vehicle type we requested. John is respectful and experienced. He answered our questions, provided additional insight and outlined the Mercedes assurances Dorit provided a seamless finance experience. She is courteous, professional and patient. Many thanks to the assistance provided by Merlin. She is extremely knowledgeable and provided a wonderfully pleasant experience for me in understanding my GLE. We recently referred our daughter to John and came back to the dealership with her to make her purchase.

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Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa, John Goldring

Oct 30, 2018

Mercedes-Benz of Silver Spring responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Silver Spring. If you have any further questions, please don't hesitate to reach out! Take care!

October 22, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"On line Buying made easy"

- PCat68

I had spent some time looking for this particular AMG model and found it some 450 miles from my home. I was somewhat apprehensive going into the deal, as I hadn't actually seen or driven the vehicle until I got to the dealership. Julius Elad in the sales croup was very helpful over the phone in the days leading up to my travel to the dealership. Julius was very responsive with any information request I had and when it came time to travel to the vehicle location he picked me up at the airport and got me to the dealership. The whole experience was fantastic, starting with Sales group, working with Brad on the paper work and learning the details of the vehicle with Merlin. Oh...and the 450 mile drive back to NE was great too!

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Yes

Other Employees Tagged: Julius Elad, Brad Fischer

Oct 28, 2018

Mercedes-Benz of Silver Spring responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

October 06, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Awesome! "

- Tbasil92

Had a great experience. Merlin Auses was very professional, knowledgeable, and courteous. Overall, she provided comfortable customer service, and I would recommend her to my personal contacts.

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Yes

Other Employees Tagged: Dorit Figueroa, Ty Gould

Oct 12, 2018

Mercedes-Benz of Silver Spring responded

We're glad you had such a wonderful experience with Merlin! Feel free to reach out to us if you need anything. Have a wonderful day.

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