The overall process from start to finish was extremely stress free. John offered assistance and guided us to the vehicle type we requested. John is respectful and experienced. He answered our questions, provided additional insight and outlined the Mercedes assurances Dorit provided a seamless finance experience. She is courteous, professional and patient. Many thanks to the assistance provided by Merlin. She is extremely knowledgeable and provided a wonderfully pleasant experience for me in understanding my GLE. We recently referred our daughter to John and came back to the dealership with her to make her purchase.
"On line Buying made easy"
I had spent some time looking for this particular AMG model and found it some 450 miles from my home. I was somewhat apprehensive going into the deal, as I hadn't actually seen or driven the vehicle until I got to the dealership.
Julius Elad in the sales croup was very helpful over the phone in the days leading up to my travel to the dealership. Julius was very responsive with any information request I had and when it came time to travel to the vehicle location he picked me up at the airport and got me to the dealership.
The whole experience was fantastic, starting with Sales group, working with Brad on the paper work and learning the details of the vehicle with Merlin.
Oh...and the 450 mile drive back to NE was great too!
Had a great experience. Merlin Auses was very professional, knowledgeable, and courteous. Overall, she provided comfortable customer service, and I would recommend her to my personal contacts.