Micah Daniels | Page 3

Jackson Pohl was always responsive through calls, texts and emails. He checked in on me during the buying process without being annoying. After the sale, he maintained his responsiveness and professionalis and emails. He checked in on me during the buying process without being annoying. After the sale, he maintained his responsiveness and professionalism in making sure my wife and I were still happy with the vehicle, to include doing a couple modifications/fixes we had discussed during the sale. Jackson, was knowledgeable of the vehicle (2025 Honda Odyssey), the previous models, the new vs. used inventory and the general pricing/options. When he did not know an answer or did not have the authority to approve something, he made me aware and quickly got an answer from the manager & got back to me in a timely manner. I would buy through Jackson again. Micah Daniels made the negotiation process collaborative and not stressful. This is the main reason I ended up buying with Shottenkirk Honda Huntsville. Other dealers I was working with were making the sales/negotiations process feel deceitful; I understand the dealer needs to make money out of the deal but I prefer a collaborative approach vs. a confrontational one or one where the dealer leaves me feeling like they screwed me. John Peltz also contributed to the relaxed process. He made the financing details clear and understandable without making me feel like there were any hidden "gotachas." When discussing extras (i.e. warranties) or loan terms, he heard my stance on it and respectfully tried to convince me a bit more but quickly realized that I was firm on my wants so he did not annoyingly persuade. I appreciate that! Over the years I have steered away from buying at dealerships because of the stress the industry puts buyers through. But Shottenkirk Honda Huntsville may have cured my PTSD from buying from a dealer. I had interfaced with this dealership when it was Damson Honda, my wife also knew some of the Damson family as she trained their dogs. When it changed to Shottenkirk, I was afraid it would lose the personal/local touch which the Damson family had been known to provide, but the current Shottenkirk team is living up to the same values. If I were to buy from a dealer again in the area, I would pick Shottenkirk Honda Huntsville as my top choice. In regards to the vehicle design: I was shopping for a minivan between Kia Carnival, Toyota Sienna, and Honda Odyssey. Looking at both brand new and also used (as old as 2020). We (family of 5) were coming from owning a 2014 Dodge Grand Caravan that we drove daily and on family road trips; we put ~100,000 miles in 4 years. The Caravan does have better internal storage organization and compartments. But the lack of reliability of the Caravan throughout our ownership steered us away from Chrysler brands (we spent ~$6k in repairs in just the last year of ownership/after 150k miles). In comparison to the newer vans (Kia Carnival & Toyota Sienna). The Sienna only came in hybrid and we are not fully onboard with the hybrid model, mostly because we keep our vehicle long term and I don't want to be stuck with a big battery refurb bill later. Also, the styling of the Sienna was not as attractive. At first we fell in love with the Kia Carnival, primarily due to styling both inside and out. The 2025 redesigned grill is beautiful (SUV like), so are the interior color options (specially the tuscan umber). But the materials and parts on the Kia felt/sounded cheap. The Honda had the feeling/sound of better quality materials. Things we would have wanted on the Odyssey: more hidden storage compartments (vs. open faced). Cloth seat options (a preference I know most don't share, but it is less upkeep for a busy family to maintain looking new). Things we like: Color (SGP), performance (engine acceleration, but a "sport mode" would be nice), magic seats (even if Dodge stow-away is more useful), head room in the back, deep/wide rear 'trunk' well, actual buttons on main dash functions vs. all touch screen. If you want more details, feel free to reach out. -Victor Vega More

by Victor Vega Verified Customer Verified Customer

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Easiest car buying experience that I’ve ever had. The staff was friendly, accommodating, and knowledgeable, but not pressuring The staff was friendly, accommodating, and knowledgeable, but not pressuring More

by GRAVES.TYLERJ Verified Customer Verified Customer

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Matt is amazing! I would refer everyone to him! Low pressure, quick responses, and made the process easy. I would refer everyone to him! Low pressure, quick responses, and made the process easy. More

by DEHARDESTY Verified Customer Verified Customer

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THE EXPERIENCE WAS GREAT. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. THANKS. A 10 . RATING. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. THANKS. A 10 . RATING. More

by RODROACH42 Verified Customer Verified Customer

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We all had a good experience at the dealership. Thank you for the new car! Thank you for the new car! More

by BABARRETT87 Verified Customer Verified Customer

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You have the best service manager and though van drivers in the service are the best ever employees in the service are the best ever employees More

by KIC7214 Verified Customer Verified Customer

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Very professional team of salesmen/saleswomen. Got me in and out in about 2 and a half hours. Definitely recommend these guys. Got me in and out in about 2 and a half hours. Definitely recommend these guys. More

by LFRANCIS1056 Verified Customer Verified Customer

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Shottenkirk Honda kept us aware of latest and greatest models regularly via email. Terrion Crutcher greeted us in the parking lot. He listened to our requirements before we traded our 2021 CR-V for a 202 models regularly via email. Terrion Crutcher greeted us in the parking lot. He listened to our requirements before we traded our 2021 CR-V for a 2025 Hybrid CR-V Sport. Terrion seemed to know this vehicle inside out (as expected of sales personnel!) and has made himself available if we have any questions or issues. He didn't even scream from the backseat as my wife test drove the car. No question was stupid. Would like to acknowledge the young lady at the front desk. She is perfect greeter personality with a welcoming smile to be the face of the dealership! Steve Morrison made the money side of the purchase ALMOST painless (by ALMOST, I mean it is hard to write a check for over 20K). But it wasn't Steve Damon. Micah Daniels recognized us from prior purchases we have made through Jerry Damson dealership both at the Bob Wallace location and the University location. He came to greet us BEFORE we even made the decision to purchase!!!! The University service department is awesome BUT we live in South Huntsville and prefer the convenience of the Bob Wallace service site and hope it continues to operate. Right now, we would ONLY purchase HONDA and Shottenkirk is the show in town! More

by MRGAZDA Verified Customer Verified Customer

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Very friendly and helpful service! I had an incredible experience purchasing a vehicle with them! I had an incredible experience purchasing a vehicle with them! More

by KRISTINROSE_17 Verified Customer Verified Customer

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Kyle Stark was great and very helpful. He showed us multiple cars to choose from. He showed us multiple cars to choose from. More

by LGIARDELLI79 Verified Customer Verified Customer

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