Micah Edwards | Page 3

Lake Ford responded

Thank you for taking the time to share your experience. We apologize for any confusion or inconvenience you may have faced regarding the pricing of the additional work required for your vehicle. We understand that unexpected costs can be frustrating, and we sincerely apologize for any miscommunication that may have occurred. We strive to provide transparent and accurate pricing information to our customers. We regret that there seems to have been a discrepancy between the initial quote and the final cost you were presented with. Our team will thoroughly investigate this matter to ensure that such situations are addressed and resolved promptly. We value your feedback and would appreciate the opportunity to rectify the situation. Please reach out to our management team, and we will work with you to find a suitable resolution. Your satisfaction is important to us, and we want to ensure that you are content with the service provided. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to delivering high-quality service to all our customers, and we will take the necessary steps to improve our communication and avoid similar issues in the future. Thank you for bringing this matter to our attention.

Lake Ford responded

Thank you for sharing your feedback about your experience with us. We apologize for the shortcomings you encountered in terms of customer service, staff knowledge, and technician expertise. Providing exceptional customer service is a top priority for us, and we deeply regret any dissatisfaction caused. We understand the importance of clear and accurate contract explanations, and we apologize for any confusion or misunderstanding that occurred in this regard. Rest assured, we will take your feedback seriously and provide additional training to our staff to ensure that all team members are well-informed and capable of effectively communicating contract details to our valued customers. Furthermore, we acknowledge your concerns about our technicians. We constantly strive to maintain a highly skilled and knowledgeable technical team, and we apologize if your experience did not meet your expectations. We will investigate this matter further to identify any areas that require improvement and take appropriate action to enhance the expertise and capabilities of our technicians. We genuinely value your feedback as it allows us to identify areas for growth and make necessary changes to deliver a better customer experience. Your satisfaction is important to us, and we would appreciate the opportunity to address your concerns personally. Please reach out to us directly at 415-281-6100 so that we can discuss your experience in more detail and work towards a resolution. Once again, we apologize for any inconvenience caused, and we thank you for bringing these issues to our attention. We are committed to continuously improving our customer service and technical expertise, and we hope to have the chance to serve you better in the future