Micah Edwards | Page 3

Timely. Simple. Professional. Helpful. There's a nice waiting room with nice amenities and the bathroom is nice. Simple. Professional. Helpful. There's a nice waiting room with nice amenities and the bathroom is nice. More

by Paul Verified Customer Verified Customer

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Very neutral The Wi-Fi password was only seemingly available at the service for front counter and not anywhere within the waiting area, there was only one TV in the guest lounge and it was playing wit available at the service for front counter and not anywhere within the waiting area, there was only one TV in the guest lounge and it was playing with news which is real s***** right now. I can't comment on how well the courtesy wash was because the temperatures were too low for them to take care of that More

by OBTouringGuy Verified Customer Verified Customer

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Micah did a wonderful job scheduling our appointment and the diagnostic tests. Very professional, although they could not find the exact problem, he assured me that we can return to the problem persist. the diagnostic tests. Very professional, although they could not find the exact problem, he assured me that we can return to the problem persist. More

by dkboho Verified Customer Verified Customer

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I've worked with Micah once before and everything turned out great. I just purchased my 2016 Lincoln Navigator L EcoBoost & he has been a big help in making sure that everything is nice/maintained. out great. I just purchased my 2016 Lincoln Navigator L EcoBoost & he has been a big help in making sure that everything is nice/maintained. More

by robinsm9 Verified Customer Verified Customer

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All of the service department are very nice. I appreciate that. This last repair, just took a bit longer I appreciate that. This last repair, just took a bit longer More

by JAMBYS3 Verified Customer Verified Customer

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Brought the Mustang in for the second recall it was done in one day they gave me a ride home and they dropped the Mustang off at my house after it was finished all in the same day ?? in one day they gave me a ride home and they dropped the Mustang off at my house after it was finished all in the same day ?? More

by monaco71 Verified Customer Verified Customer

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I've been a Lake Ford Customer since 1979 when it was Southgate Ford. Have never had an issue they didn't go out of their way to correct. I've purchased or leased 20 vehicles from then, 2 were from Lake Southgate Ford. Have never had an issue they didn't go out of their way to correct. I've purchased or leased 20 vehicles from then, 2 were from Lake Chevrolet. They've always gone the extra mile for Customer Satisfaction!!!!! More

by Bob P. Verified Customer Verified Customer

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They found the used car we needed and met all our needs for a good car. for a good car. More

by janyjan Verified Customer Verified Customer

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They picked up my car. Diagnosed the problem after an overnight stay to test battery. Fixed the problem and returned the vehicle home. No fuss at all Diagnosed the problem after an overnight stay to test battery. Fixed the problem and returned the vehicle home. No fuss at all More

by Tomt9069 Verified Customer Verified Customer

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It was fine/just ok- little to no communication on what was going on, the process in general, the progress of the warranty claim or an approximate timeline to have an answer. I would assume most customers was going on, the process in general, the progress of the warranty claim or an approximate timeline to have an answer. I would assume most customers using a dealership for service are inept in car issues/lingo. Never having to deal with a warranty claim for a transmission the question of if we know the process and procedure the dealership is required to follow should have been asked. Then a clear and concise explanation could have been provided. At the end of the day I wasn’t sure if we were going to ow $100 or $10,000 which is unsettling. We had to reach out multiple times for an update. Then when we asked for an update was told that one was already provided which was untrue. We are fairly easy going people. If it was possible the work would take 3-4 weeks or longer that’s fine we were provided a loaner vehicle, we have no issue with it taking as long as it did. But we had no idea if/when we were going to get our vehicle back. Then when the truck was finished Thursday early afernoon, during a work day. 17 phone calls were made, and texts sent out saying it was done. No voicemails left. Just repeated calls that went unanswered because it is a workday. Calls including to my employers number in which you guys don’t have down as a contact number were made in less than 3.5 hours after being notified the truck was complete after being told 2 days earlier it would be another 1-2 weeks. Then was told we needed to return the loaner car that night after no insight or inclination that it could be done much earlier was provided, where a plan could have been arranged. Looking at our home address you can see we are 30-40 minutes away without traffic from the dealership. Being pressured to return the loaner car that night with no prior notice is a fair question to ask but when the answer is no because of work schedules and after work schedules, that should have been the end of it and told that the next day will be fine. Instead it was reiterated that the dealership needed the loaner back that night for someone else to use. Not exactly my problem to jump through hoops to figure it out. At the end of the day it is what it is, it worked out and the warranty claim work is done. I think communication can be improved on and much of the frustration on the customers side could have been avoided. More

by CSTARK1131 Verified Customer Verified Customer

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