Michael Abbondanza
Michael Abbondanza at Newton Nissan

Michael Abbondanza | Page 8

President

Newton Nissan

1461 Nashville Pike
Gallatin, TN 37066

5.0
117 Reviews

Mike and his wife, Karen, have two beautiful daughters, Molly and Lucy. Originally from Michigan, he gained his passion for cars while attending college at Northwood University. He is a huge hockey fan, and enjoys being on the lake with his family.

5.0

117 Reviews

Write a Review

Dealership Experience

16 yrs, 11 mos

117 Reviews of Michael Abbondanza

June 05, 2015

Dealership Rating

The Newton Nissan Experience is Always exceptional My mother brought one of our Nissans in for service, (as usual she didn't have an appointment scheduled) which has never been a problem. She always sa More

by tonitaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Clark, David Stone, Dave Daniels , Derek Boze, Randy Miles, Russell Newton

May 19, 2015

Dealership Rating

MOSES WAS AMAZING Being in "Sales" myself, I am accustomed to the stereotype that comes with the title. As well, having bought several vehicles in my lifetime, I have More

by beaucheminme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Clark, Moses Dumas

May 09, 2015

Dealership Rating

awesome dealership! awesome sales and service ...love love love my Newton Nissan dealership! I recommend all my friends and family to Newton Nissan of Gallatin! servicing More

by myersa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew McSwain , Russell Newton

March 24, 2015

Dealership Rating

Kim Raines service review. Over all my experience at this dealership has been good. My last oil change an tire rotation took two hours and I was not a happy camper. But, the More

by Kdraines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Clark , Derek Boze

March 17, 2015

Dealership Rating

Lemon Vehicle Sold I purchased a vehicle in February of 2014. I have has bluetooth issues with the vehicle since then. Nissan will not correct the issue with my vehicle. More

by vollballer79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 31, 2015

Newton Nissan responded

Hey Joe, I'm sorry for the miscommunication. When our Service Manager, Dave, reached out to you, he didn't intend for you to think that you couldn't come on a Saturday. He just wants to spend quality time looking into your issue, and wants to make sure he has adequate staffing to be able to handle the workflow in a timely manner. However, if you let him know which Saturday you can come, he'll make sure to schedule an extra technician to be here so he can spend time looking into what's causing the Bluetooth issue. Also, you're more than welcome to drop off your vehicle on Saturday, and we'll provide a rental car for you to drive back home. That way, you don't have to wait, and we'll be able to devote quality time to your car during the week. Just let me know which Saturday is most convenient for you, and which option works best (Option 1: Wait here while we have an extra technician on-hand to investigate the issue, or Option 2: Drop off and take a rental car home). In my opinion, it might be best to choose option 2, because Dave will have access to resources at Nissan Headquarters during the week if the issue is more complex. Thanks so much for allowing us to make this right! -Kelsey M.

Mar 23, 2015

vollballer79 responded

I did speak with Dave and he only gave me your M-F business hours which I am unable to make because I am employed 8-5 Monday through Friday in Brentwood which would make my schedule "busy" apparently. He stated that you are very busy on Saturdays and that would not be a good day for me to bring in my vehicle since it is a busy service day. Saturdays are the only days that I have available in my schedule to have it looked at. The return calls/email issue was from both centers as neither could find an issue wrong. Newton Nissan should have record of my bluetooth issue as I had it looked at during my very first oil change there. When I started receiving no replies from you is when I went to Action Nissan. This is still an ongoing issue and has not been resolved.

Mar 17, 2015

Newton Nissan responded

Good morning, I'm so sorry to hear about your Bluetooth issues. Unfortunately, Dealer Rater does not show me your name or contact info. Can you please email me at kelseym@newtonnissan.com so I can look into this further? Just include "Bluetooth issue" in the email subject line, along with your name and number. Thanks, Kelsey

Mar 23, 2015

Newton Nissan responded

Hey Joe, This is Kelsey. I'm just following up on this. I had our service manager, Dave Daniels, reach out to you last Tuesday about your Bluetooth issue. For your sake, we'd love to take a look at it as soon as possible so you don't have to worry about it anymore. Dave mentioned that you have a busy schedule, so it's been hard for you to come out. If you let us know of a day/time that works best, we can try to work with your schedule and stay a little bit later if that helps! I'm sorry that no one previously returned your calls and emails. Was that at Action Nissan, or did that happen at Newton Nissan as well? I only say that because I didn't have any previous records of your Bluetooth issue, and Newton Nissan is usually pretty good at following up on any issues or concerns. I'm so very sorry if I did miss your call/email. I want you to know that you're in good hands, and we'll try our best to resolve your Bluetooth issue as quickly as possible. Just keep us updated when you know a day/time that you can bring in your vehicle. Thanks, Kelsey 615-451-6827

January 28, 2015

Dealership Rating

Awesome experience! Highly recommend! I loved working with EVERY single person at the dealership! Olivian was the best car salesman I've ever had. He was patient, personable, and not pus More

by Randi Butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Clark , Olivian Balaj, Bruce Moss

January 15, 2015

Dealership Rating

What a great experience! What an amazing experience. Everything was so easy. The price was great, and both Mike and Donnie were a joy to deal with. Thank you for making the More

by Drew774AC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donnie Mallory

January 07, 2015

Dealership Rating

The grass is greener Living and working in the Atlanta area, you would think that finding a great deal and experiencing GREAT customer service would be a forgone conclusio More

by GLo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Collin Gervais , Kyle Bolton

December 30, 2014

Dealership Rating

They are a Dealership that shows great integrity It took me a long time to decide to purchase a new vehicle, as I was still in love with my 2003 Murano. They were patient, kind and understanding th More

by Murano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Clark , Bruce Moss

December 10, 2014

Dealership Rating

very good job 0livian balaj treated me with respect he good car salesmen who wasn;t pushy or pretentious ............thank you..................................... More

by busters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Olivian Balaj

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