Michael Albritton | Page 5

Our 2015 Ford Edge had a battery failure. I called Klaben Ford and they sent out the Mobile Service. The Tech, Michael Albritton came out in less than 40 minutes. He checked the battery a I called Klaben Ford and they sent out the Mobile Service. The Tech, Michael Albritton came out in less than 40 minutes. He checked the battery and replaced it quickly and even performed a vehicle check. Outstanding service- I didn't know this service was available! Saved a lot of time. I will definitely use them again. Thank you! More

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She was very friendly and helpful. She answered all my questions and scheduled my appointment to fit my schedule. She answered all my questions and scheduled my appointment to fit my schedule. More

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First experience with the mobile service was excellent. The representative I spoke with on the phone was very helpful as well as the technician. Professionalism at it’s finest! The representative I spoke with on the phone was very helpful as well as the technician. Professionalism at it’s finest! More

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Excellent customer service! !! Fixed my car in a timely manner and did a great job fixing the issues !! Fixed my car in a timely manner and did a great job fixing the issues More

by FLYINGFREE108 Verified Customer Verified Customer

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I had my first experience with the mobile unit coming to my home for the maintenence service & recall order on my 2020 Ford Escape. Jessica set up the appointment & was very accommodating working with my sc my home for the maintenence service & recall order on my 2020 Ford Escape. Jessica set up the appointment & was very accommodating working with my schedule. All charges were explained & my rewards points were applied. Mike arrived on time & serviced my vehicle in my driveway. All details were provided on the work that was performed, there was no guess-work. He even cleared it a nest that a critter was setting up in my engine. My interior was covered for protection. This was so convenient & saved time and gas & miles on my on my vehicle. I highly recommend this service. More

by deborah17 Verified Customer Verified Customer

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Great service! Michael did outstanding work - all in my driveway. I can't get any more convenient than this. I really liked the one-on-one conversation with the tec Michael did outstanding work - all in my driveway. I can't get any more convenient than this. I really liked the one-on-one conversation with the tech that you can't really have at the dealership. More

by OhioGuy Verified Customer Verified Customer

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Klaben called to let me know there was a recall on our Ford Escape’s shifter cable bushing and they could repair it at our house. It was so convenient and the service tech was so professional and friendl Ford Escape’s shifter cable bushing and they could repair it at our house. It was so convenient and the service tech was so professional and friendly. More

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She was nice and friendly on the phone did not make me feel dumb when u asked questions feel dumb when u asked questions More

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My service was done by the mobile service department. This was very convenient and easy to have setup This was very convenient and easy to have setup More

by jsimon760 Verified Customer Verified Customer

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Sparkling clean service department. Love that! Super warm welcome. First of two issues fixed by thoughtful mechanic (Way to go Mike!) who dug right in with me and offered a solution t Love that! Super warm welcome. First of two issues fixed by thoughtful mechanic (Way to go Mike!) who dug right in with me and offered a solution to the Sync issue I had before I even got out of the car. Trailer hitch I wanted installed beautifully while I sat with coffee working on my laptop in their business center till I drove off happilly in a newly washed car. :-) More

by Reneeswish Verified Customer Verified Customer

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