Michael Cunningham | Page 5

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear about your awesome experience working with Byron. His patience, availability, and dedication to addressing all your questions and concerns truly reflect the high standard of service we strive for at Jackson Acura. Your recommendation truly means the world to us, and we’re so pleased that you’d refer Byron and our dealership to others. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for taking the time to share your experience! We’re thrilled to hear that our team, including Byron, Michael, and Bob, made you feel welcomed and supported throughout your car-buying journey. Providing a seamless and personalized experience is always our goal, and we’re so pleased to know we exceeded your expectations. Your kind words about our service and training mean a lot to us, and we’re grateful for the opportunity to support you as you enjoy your new ZDX. If you need anything else, please don't hesitate to reach out. Thank you for your trust and recommendation! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your 5-star review! We’re delighted to hear that you had an excellent experience with Reggie and the team. Your suggestion about T-shirts, coffee cups, and photos brought a smile to our faces—what a fun idea! We truly value your feedback and are always looking for ways to make your experience even better. We look forward to providing you with excellent service in the future— Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience! We're delighted to know the transaction was smooth and enjoyable for you. Our team takes pride in making each visit as seamless and straightforward as possible. If you need anything else, please don't hesitate to reach out. We appreciate your trust in us and look forward to working with you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing such a thoughtful and positive review! We’re thrilled to hear that our team provided a welcoming, professional, and friendly environment that made your visit comfortable. We strive to adapt to each customer’s needs and create a space where everyone feels valued and at ease. Your recommendation truly means a lot to us, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We're delighted to hear that you and your family had such a great time with us. Our team takes pride in providing a friendly and professional experience for all our customers. Your satisfaction truly means a lot to us, and we look forward to welcoming you back for your next visit! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're delighted to hear that Reggie and Michael made your car buying experience easy and enjoyable for your second purchase. At Jackson Acura, we prioritize providing a seamless and supportive environment for our customers so they can find their perfect fit. Your trust and loyalty truly mean a lot to us. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to assisting you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great car buying experience with us. It's wonderful to know that our sales agent and manager were able to assist you effectively. At Jackson Acura, we are committed to creating a welcoming and transparent environment for all our customers so they can find their perfect fit. We truly appreciate your willingness to recommend us to your friends and family, and we look forward to serving you in the future. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Byron and Joey made your deal process smooth, professional, and straightforward. It's our goal to ensure that every step of your experience is as seamless and transparent as possible, and we're thrilled that we achieved that for you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to the opportunity to serve you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. I apologize for the delay in responding and for the issues you encountered. And I’m sorry to learn about the issues you experienced with the refund process and the lack of communication from Joey. At Jackson Acura, we strive for transparency and excellent customer service at every stage of the buying process, and it's clear that we didn’t meet those standards in this case. I apologize for the frustration and irritation this has caused you. We appreciate your overall positive rating but would like to address your concerns directly to resolve any remaining issues. Please contact us so we can ensure that this matter is handled promptly and to your satisfaction. We'd appreciate the chance to earn and maintain your trust and business. Thank you very much for your feedback and for giving us the opportunity to improve. Warm Regards, Jackson Acura Team