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Michael Dowling
Michael Dowling, Service Advisor, Mercedes-Benz of Silver Spring
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Michael Dowling

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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2 Reviews of Michael Dowling

July 09, 2018

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"Totally ignored my presence when I visited recently"

- drreadabook

Not my usual experience I recently had while stopping in for a seemingly quick and easy remedy for a button to my sunroof. I was not acknowledged, and my car was moved without my permission. Adam, the manger was less than helpful and never identified himself. Definitely not living up to he motto of "The Best or Nothing at All", or maybe they are just living up to the latter.

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Yes

Other Employees Tagged: Adam Rew, Michael Cahill

Jul 23, 2018

Mercedes-Benz of Silver Spring responded

drreadabook, Thank you for speaking to our General manager, Jim Elefantis, and our Service Director, Adam Rew. As was explained, our team member moved your car forward in the service reception lane as part of our process to accommodate every customer as quickly as possible upon arrival. We again apologize and please be assured no disrespect was intended. If there is anything else we can help you with, please feel free to contact Adam at 301-679-4051 or arew @mileone.com.

April 04, 2018

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"Scheduled service "

- Greg

It was a pleasure to repeat my service schedule working with Mike Dowling. He is very attentive to every aspect of service, including loaner car and providing timely updates on the progress of the service being performed. He clearly communicates any concerns I have with the service staff. Also, Mike presented an economical plan for me to follow for future scheduled maintenance. First class service. Other staff I came into contact with were all very professional and helpful I didn't stand idle for more than a couple minutes until someone approached me to make sure I was being taken care of.

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Apr 09, 2018

Mercedes-Benz of Silver Spring responded

Greg, thank you for sharing your response to the quality of service that Mike provides! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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