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Michael Hedrick

Overview Reviews (122)

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Michael Hedrick

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

122 Reviews

Overview Reviews (122)

4.7

122 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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122 Reviews of Michael Hedrick

March 06, 2026

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Employee Rating

Good services thanks I will again and again goodbye nice 👍 good luck I love your work me 👍 good luck I love your work me More

by Olalekan Woleolalekan

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 01, 2026

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Mike and Highland Park Ford were exceptional at making my experience with an unfortunate problem with my car as easy to handle as possible. They went above and beyond in solving a loaner problem by checking experience with an unfortunate problem with my car as easy to handle as possible. They went above and beyond in solving a loaner problem by checking to see if my extended warranty covered the cost. This is now my dealer for service. More

by MARIO

Verified Customer

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Recommend Dealer

Yes

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Mar 04, 2026 -

Highland Park Ford Lincoln responded

Hi Mario, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2026

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Good customer service and job done on time Ty I came upon appointment and didn't had to wait more appointment and didn't had to wait more More

by MANIMAX46

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Feb 27, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

February 22, 2026

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Agreed on appointment time. Problem took two days to fix. Washed the vehicle when finished. All good. Problem took two days to fix. Washed the vehicle when finished. All good. More

by robertlbarnett

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 25, 2026 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

February 15, 2026

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Employee Rating

Always great to work with and I do all my service there A pleasure to work with pleasure to work with More

by jss11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Feb 18, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

February 15, 2026

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Courteous Professional fast. Completed the service. Felt confident in the work performed. They washed the car. Completed the service. Felt confident in the work performed. They washed the car. More

by THOMAS.SAMUEL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Feb 18, 2026 -

Highland Park Ford Lincoln responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 13, 2026

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Always number #1 Work done on time in good hand with professional technical team members. professional technical team members. More

by Zahid Syeed

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora

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Feb 17, 2026 -

Highland Park Ford Lincoln responded

Hi Zahid, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2026

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Michael. took care of the everything making sre my carn was serviced from every angle, even calling attention mto things I forgot to mention he was amazing e took care of the everything making sre my carn was serviced from every angle, even calling attention mto things I forgot to mention he was amazing even. showing me how to reajust the side mirrors!! Thanks too, for the tasty hot chocolate. More

by Sharon PASET

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 16, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 11, 2026

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Employee Rating

Mike took the time to understand my problem and explain the results of their evaluation. All people with whom I dealt were very courteous. The wait time for the services were reasonable and the work was co the results of their evaluation. All people with whom I dealt were very courteous. The wait time for the services were reasonable and the work was completed within the expected time frame More

by Lshalpin37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 15, 2026 -

Highland Park Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2026

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Employee Rating

Best price a excellent service and always rendered help if you need one and check on your to make sure you are happy with their services if you need one and check on your to make sure you are happy with their services More

by ykbabioye

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Feb 06, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!