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Michael Hedrick

Overview Reviews (133)

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Michael Hedrick

Michael Hedrick | Page 6

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

133 Reviews

Overview Reviews (133)

4.7

133 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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133 Reviews of Michael Hedrick

November 30, 2025

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Don't like that no one greets you when you arrive. Every thing else was good. Every thing else was good. More

by Ciccibart

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Dec 02, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (847) 433-7200 so we can assist you further.

November 29, 2025

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Mike was very friendly and listened. I went there for two new tires that Mike ordered for me and th tires arrived when he said they would and I was in and out under two hours. The serv I went there for two new tires that Mike ordered for me and th tires arrived when he said they would and I was in and out under two hours. The service manager is great too. I am moving out of the area and asked for recommendations near where I am moving and he rattled off three locations nearby for me to try. Didn't try to hard sell me on coming all the way back to his place. Just made the recommendations. More

by John Ford Car Owner

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Fanella

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Nov 30, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if you have any additional questions about services you received and thank you again for choosing Highland Park Ford!

November 26, 2025

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Great service. .people are nice and helpful, I live in Chicago but I go there because great service .people are nice and helpful, I live in Chicago but I go there because great service More

by adammenk

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 27, 2025 -

Highland Park Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 23, 2025

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Very nice customer service by Michael very nice guy ! staff also very nice! Also manager Chris is very nice excellent person…… staff also very nice! Also manager Chris is very nice excellent person…… More

by syedhussaini376

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 24, 2025 -

Highland Park Ford Lincoln responded

Hello, we're happy you found our staff to be so supportive during your experience here at Highland Park Ford. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 22, 2025

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Thanks so much for the whole team at highland park Lincoln specially Chris(director of services). Mike,Adam and Mike in parts. Previously I had very bad experience with Steve in service but now I am Lincoln specially Chris(director of services). Mike,Adam and Mike in parts. Previously I had very bad experience with Steve in service but now I am very much satisfied with their work More

by Premier

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 24, 2025 -

Highland Park Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2025

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Michael is a very busy guy. He seems like he is always answering everyone’s questions. Yet he never gets flustered. He was great to work with . He seems like he is always answering everyone’s questions. Yet he never gets flustered. He was great to work with . More

by bons211@aol.com

Verified Customer

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Recommend Dealer

Yes

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Nov 21, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

November 19, 2025

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Michael was very attentive though he didn’t get back to me with information about my part coming in Thank you for the great service me with information about my part coming in Thank you for the great service More

by Melvistou

Verified Customer

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Recommend Dealer

Yes

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2025

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Friendly and helpful service. Very fast and efficient. All that’s needed is an additional restroom for customers. Very fast and efficient. All that’s needed is an additional restroom for customers. More

by nour5096

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 19, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again! Take care!

November 16, 2025

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Great dealership - always there to support any need. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. More

by RANDEE.STELMAN

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 17, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

November 15, 2025

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I always go to Highland Park Lincoln Mercury. They are so nice there and their service is awesome. They are so nice there and their service is awesome. More

by hopie21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! We are always more than happy to assist you if anything else comes up. Take care!