Michael Huntzinger | Page 3

Great experience overall. John did a great job keeping us informed of the ordering process for the Bronco. Mike stayed on top of any accessories that would hold up the order John did a great job keeping us informed of the ordering process for the Bronco. Mike stayed on top of any accessories that would hold up the order and we received ours earlier than most because of that. Dusty was great in explaining after market options for us. Very good experience from start to finish. More

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Amazing customer service. In and out with a new car with financing and did it in less than four hours which is unheard of, especially with aftermarket equipment being added. T In and out with a new car with financing and did it in less than four hours which is unheard of, especially with aftermarket equipment being added. Truly a joy to work with these folk. Highest recommendation More

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I reluctantly placed a $500 deposit for an incoming F150 today. The deal was handled by a very professional and courteous salesperson, Armando Calvary. He was further helped by a respectful and decent manag today. The deal was handled by a very professional and courteous salesperson, Armando Calvary. He was further helped by a respectful and decent manager, Michael Huntzinger two days ago. Albeit this, I had a bitter experience with the GM Joshua Fichter and his another new car sales manager, Justin Allerheiligen. Joshua did not bother to return my message from yesterday and I personally went to the dealership today to further negotiate $500 and unexpectedly met with rude and defensive Justin although I was expecting to talk to Michael. He acknowledged receiving my text yesterday, and while discussing further, he made me feel like I was getting the truck from his dealership for "free". He was further abhorrent, rude, and unprofessional contrary to "management" position that requires a much patience, courteousness, and great customer service. The deal may have been good in his eyes but that does not justify being rude to a customer who is onsite. He may have gotten away with his style of behavior and attitude in the past, but not with me! He certainly needs an attitude adjustment and needs to respect his customers and their monies, and further needs to stop acting like as if he is the one paying for his customers vehicles. I know the dealership has many good ratings overall, but I was shocked, discouraged, and disappointed at his attitude. I have bought several cars in my lifetime and never encountered such a disgusting attitude come from a "management" personnel. I advise future customers to ask for a management name first and if he is on duty, then run away from him or the dealership as you don't want to be treated like a number instead of a humble customer who is out there to give a business! I hope upper management or the owner of the business sends a secret shopper to learn his behavior and perhaps consider adjusting it accordingly for future pleasant car buying experience! Finally, I ended up leaving the deposit because their F150 was the earliest arriving unit compared to other dealers availability. More

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I had such a great experience with Five Star Ford! I ordered my Bronco with Josh and Mike, both helped me build and order, making sure my vehicle stayed on schedule and got to me in no time. Preston w I ordered my Bronco with Josh and Mike, both helped me build and order, making sure my vehicle stayed on schedule and got to me in no time. Preston was super helpful getting us set up once the Bronco was in. I highly recommend this dealership! More

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Very knowledgeable. Good customer service. Micheal Huntzinger has been great to work with. Would buy from them again. Huntzinger has been great to work with. Would buy from them again. More

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Top notch organization. Starting from the ordering process all the way through the delivery process. The Bronco was cleaned and ready when promised. I was in and out of finance in no time and on my process all the way through the delivery process. The Bronco was cleaned and ready when promised. I was in and out of finance in no time and on my way. If you're looking for a Ford go see them. More

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The best Ford dealership I have ever done business with! The service I received from sales, finance all the way to upper management is truly professional and personal. I have purchased 3 vehicles from this The service I received from sales, finance all the way to upper management is truly professional and personal. I have purchased 3 vehicles from this dealership in less than 2 years and I plan on purchasing many more! More

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I contacted Five Star Ford - North Richland Hills through an online inquiry. I was promptly contacted, the next day, with a professional, friendly, focused response. I will buy my next Ford from this Five St an online inquiry. I was promptly contacted, the next day, with a professional, friendly, focused response. I will buy my next Ford from this Five Star Ford dealer, in 2022. More

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Did everything I asked, and did not try to jerk me around on my Bronco price. Got me the incentives at the highest level, and delivered. on my Bronco price. Got me the incentives at the highest level, and delivered. More

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Every person I dealt with at Five Star Ford NRH was amazing! I absolutely loved the team around me. amazing! I absolutely loved the team around me. More

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