"Thank you for turning a Negative into a Possitive"
Just Spent $12K (far beyond what we wanted but we loved the car and the sales team was amazing!)
however after taking it home and having time to fully inspect the car i was very disappointed to find bubble rust spots and some chips one the hood that appear to have been "covered" with a sharpie to "hide" the issue. On day 4 we came out to find a crack from one side of the windshield to the other! i know cold weather can do that but mostly if there is a pre-existing issue! I was able to talk to the manager Michael who was friendly and helpful and completely understanding to my situation! Although it was not "required" as he put it, they stand behind there cars! I was very relieved to to hear they would do everything they could to rectify the issues! and also supplied a loaner car for the time being! I went from from disappointed to grateful and extremely satisfied and impressed with the entire Bourne's Auto Center
"Easy in easy out"
No hassle easy in easy out won't buy a car anywhere else, went to buy a car at 3 pm and walked out of there with my new car by 4:30.... Very friendly and reasonable
"Car Buying Experience"
Scott Santos along with the staff at Bourne were a pleasure to deal with. This is the second car I purchased from Bourne and will buy from them again in the future.
"My second of many cars from Bourne's Auto"
This is my second car I bought from them. The prices are good, and I love the "No haggle policy". It eliminates all of the pressure that comes with buying a car. The turnaround time was quick, the financing was perfect, and the car runs great.
I also get my cars serviced here and the whole dealership bends over backwards for you.
Dave Pair, my salesperson, is the NICEST guy! Friendly, helpful, and zero pressure. I can't say enough good things about him or the dealership.
"Above and beyond...."
After an exhaustive online vehicle search reviewing price-point data from several used car websites, value pricing consistently pointed me in the direction of Bourne's. Once zeroed in on Bourne as a potential dealer, I was pleased with the wide variety of selection and the condition of the vehicles on their website and subsequently on their lot. Upon arrival at the dealership while carrying a healthy case of New England skepticism, the sales rep Seng and Asst General Manager Andy were attentive and bottom-line honest. After purchasing the vehicle of my choosing, I returned with a couple issues that most dealers may have rejected. Bourne rapidly addressed all issues to my overwhelming satisfaction going "above and beyond" expectation. They earned my trust with their professionalism and responsive communication.
"The Place to Buy a Car"
All the people at Bournes were inviting and patient. They take the time to try and help you find what you want and don't force any decisions. Great at helping me select a car and working with bank to get the loan that I needed. It is the way car buying should be.
"No hassles priced right excellent service"
Purchased my 3rd car from here, they always take care of my trade and make the purchase smooth and hassle free. I was in the dealership total about 1hour 15 min for my transaction, at other dealers you can't even ask a question about price without the ...let me get my manager speech ! Or test drive without the sharks circling many new and used cars to choose from very good pricing and service
"Excellent Customer Service"
From a very start, David and Mike were most professional
There is no pressure of buying a car from them at all. Their prices are truly very competitive and above all customer service is top notch!
"Great place to car shop!"
- Don M
My last 2 vehicle purchases were made through Bourne's and on both occasions the experience was very positive. The staff has been helpful and friendly facilitating the purchasing process and they were equally responsive in pursuing any follow-up concerns I had. Unlike other dealerships I can actually enjoy looking for and buying a car at Bourne's.
"The way car shopping should be"
Its very simple with Car Shopping these days. The consumer wants a fair price against the market. The Consumer does not want to be haggled and twisted and turned during the process. Bourne's Auto Center takes all of the unnecessary steps away and just sells you the vehicles at a very competitive price against the market. It was painless. I was in and out of the store with a Trade In and New Vehicle in under one hour!!! Thanks to Alyssa for all of her hard work!!!