Michael Klaben | Page 54

Outstanding Customer Service This was my first experience ever financing a vehicle from a dealership and through a referral from a family friend I was sent to Klaben. I knew what This was my first experience ever financing a vehicle from a dealership and through a referral from a family friend I was sent to Klaben. I knew what I wanted but had so many questions as well. I couldn't have asked for better people than Jim and Mike to help Me! They were so great with everything and very patient with me through my questions and even gave me ample time to think everything through. I know that Salesmen get a persona of being pushy but they were both the complete opposite. They worked with me to get everything I wanted! I now plan on going back to them for every car needed in the future!! More

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Best Ford Dealer to make a deal with! I have tried other Ford dealers but nobody gives the deals and the service that Klaben does! I traded my F150 on an Explorer and couldn't be happier! I have tried other Ford dealers but nobody gives the deals and the service that Klaben does! I traded my F150 on an Explorer and couldn't be happier! More

by JSCOTTR9091 Verified Customer Verified Customer

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Excellent service and genuine care 2nd lease with Ford Klaben and great experiences. Jim goes above and beyond to figure out what is right for you. It was comforting knowing he had my b 2nd lease with Ford Klaben and great experiences. Jim goes above and beyond to figure out what is right for you. It was comforting knowing he had my best interest and genuinely cares about helping his customers. More

by EEVERMAN Verified Customer Verified Customer

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Best Car Buying Experience Ever First of all I would like to give a shout out to Mr. Klaben who took the time to visit with me during the discussion over price phase of the deal and First of all I would like to give a shout out to Mr. Klaben who took the time to visit with me during the discussion over price phase of the deal and again after the sale was completed and the car was delivered he again took time to come and find me and thank me for my business. This dealership cares about all phases of the sale from beginning to end. My two primary points of contact Danny Artino my salesman and Natalie Burk the financial services advisor were extremely helpful and knowledgeable in their about their respective positions and could not have been more pleasant to work with. Natalie was quick in her work while at the same time making me feel comfortable about the purchase and personally comfortable with casual conversation while doing her job. Two things that stood out were 1. She adjusted a contract for an extended warranty on the fly that made it some much easier for me to understand what I was getting and how I was paying for it. 2. I was concerned about the battery's in the remote controls being low on charge since I was buying a 2015 and she without hesitation went and had a new battery put in one and found another new battery and put it in herself for me. There were no questions asked about doing it or no talk of not worrying about it cause they are probably fine I wouldn't worry about it. She was terrific. My salesman Danny Artino was extremely professional and not at all pushy as some salesman can be. He was willing two take whatever offer I made to his sale's manager without hesitation regardless of how low my initial offers were and attempt to get approval. He never said that offer is ridiculously low and will never be accepted. He at least tried. He was very pleasant and fun to work with. When we could not agree on a price he was perfectly fine with me leaving the dealership and looking elsewhere. Danny even involved Mr. Klaben to try to come to an agreeable price. After completing my research at other dealerships I discovered that I was actually being offered a great deal compared to what else was available in the area options wise, and mileage for the price. The 124 point pre-certification inspection and repair of any minor issues on the car made me confident I was getting a good reliable and beautiful I might add new Ford Escape Titanium. I have had a chance to drive it now for a day and I just love the car. Danny did an excellent job with both the sale and delivery of the car. At the end he got in with me and went over all of the features of the car. He was extremely knowledgeable about all of the features and was able to clearly articulate them in a way that I could understand. Finally Danny deserves kudos for even being there the next day to make the sale because he had to go to the hospital for a medical issue. Based on the email I sent him the night before about wanting to follow through he delayed his visit to the Dr. and went into work to deliver the car to me. Thank you Danny. More

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Good experience! Everything went so smoothly! The car was located quickly, and the paperwork was handled efficiently. Mike Urbania was most helpful and informative. I Everything went so smoothly! The car was located quickly, and the paperwork was handled efficiently. Mike Urbania was most helpful and informative. I was very pleased with the whole experience! More

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New MKC 2018 This was the best car buying experience I have had! No pressure, no hassle, straight to the bottom line. Sales and service came together for my buyi This was the best car buying experience I have had! No pressure, no hassle, straight to the bottom line. Sales and service came together for my buying experience . I came in to have service done and left with a new car,! More

by Dawn Dominic Verified Customer Verified Customer

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Outstanding! Klaben ford has been wonderful to my family! Wouldn’t go anywhere else. Stacy and Mr. Klaben have always gone way above my expectations. They truly Klaben ford has been wonderful to my family! Wouldn’t go anywhere else. Stacy and Mr. Klaben have always gone way above my expectations. They truly have been outstanding. More

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Wonderful experience Everyone at Klaben was very helpful. Very friendly also. Our salesman was very knowledgeable and answered all the questions I had. I would highly r Everyone at Klaben was very helpful. Very friendly also. Our salesman was very knowledgeable and answered all the questions I had. I would highly recommend this dealership. More

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EXCELLENT!! Great customer service. Gary James is the best salesman in the place. Easy to deal with and answers all questions you have. Great deal on a new truck. Great customer service. Gary James is the best salesman in the place. Easy to deal with and answers all questions you have. Great deal on a new truck. More

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Good overall experience When it came time to get a new lease they were very helpful and understanding my needs it was good doing business with them thanks again! When it came time to get a new lease they were very helpful and understanding my needs it was good doing business with them thanks again! More

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