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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
869 Reviews
4.4

869 Reviews

Write a Review

869 Reviews of Michael Kratschmer

June 30, 2025

Dealership Rating
Employee Rating

They always provide accurate and pleasant service. All of their employees are knowledgeable and easy to deal with. I have been buying and servicing my cars thought them for the last 23 years. More

by JOHN_PUTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 30, 2025

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 29, 2025

Dealership Rating
Employee Rating

Good service and people timely and on time prompt to let you know about problems More

by MICHAELHICKEYJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Bob Ross, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson

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Jun 29, 2025

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 27, 2025

Dealership Rating
Employee Rating

Always a pleasant experience whenever I bring my vehicle in to have work done on it. More

by ZUMBAMOM7575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2025

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 24, 2025

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Employee Rating

I have been a customer since 2010, and I’ve always been satisfied with the service received. More

by PATTERSON_58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 24, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2025

Dealership Rating
Employee Rating

Great service. I will definitely keep going back. And when I'm ready to buy a new car, they will have my business More

by CMEAG99
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 20, 2025

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 15, 2025

Dealership Rating
Employee Rating

They fixed my car in a professional and quick manner. Good work and great service. Thank you More

by JOSEPH_FEINBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg, Colin Simmons, TJ Schmitt, Mike Majors

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Jun 15, 2025

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 12, 2025

Dealership Rating
Employee Rating

Colin, and Family Hyundai, always do a great job. Everything was done in a timely fashion. Thanks. More

by markholder66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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Jun 12, 2025

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 11, 2025

Dealership Rating
Employee Rating

Personable, efficient, reliable, family oriented, fair, welcoming, willingness to help, knowledgeable, offers concern, dependable, trustworthy! More

by ROSALIND_EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Courtney Mearns, TJ Schmitt, Mike Majors, Scott Lupo, Kim DeVries , Giovanni

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Jun 11, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 07, 2025

Dealership Rating
Employee Rating

Very clean dealership helpful dealership members above board pricing, and quotes everyone is friendly and nice waiting area More

by Don Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jun 07, 2025

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 05, 2025

Dealership Rating
Employee Rating

My last service was a oil change and oil was all over my engine bay More

by JACK_FLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri, Courtney Mearns, Bob Ross, Jason Lechowicz, Toni Ivanovic, Kim DeVries, Maverick Watson, Robbie Watson

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Jun 06, 2025

Family Hyundai responded

Jack, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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