Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 30

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
924 Reviews
4.4

924 Reviews

Write a Review

924 Reviews of Michael Kratschmer

August 05, 2023

Dealership Rating
Employee Rating

The problem with my tire has not been resolved my light is back on again this is Saturday August 5th when I come in next week it'll be the fourth time that I'm dealing with the same problem with my car sym More

by FALL92008
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 12, 2023

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 02, 2023

Dealership Rating
Employee Rating

It is nice getting free oil changes. Next time I’m going to make an appointment. More

by Torts1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 02, 2023

Dealership Rating
Employee Rating

Great Service, Great dealership, everyone there is courteous, friendly & knowledgeable! Waited for my car every time and ALWAYS Satisfied! More

by HOARDERCONBOYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 03, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

August 02, 2023

Dealership Rating
Employee Rating

Great Service, Great dealership, everyone there is courteous, friendly & knowledgeable! Waited for my car every time and ALWAYS Satisfied! More

by HOARDERCONBOYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 03, 2023

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 02, 2023

Dealership Rating
Employee Rating

I’m very satisfied with the process both the time and just see execution were excellent More

by BDMACKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

August 01, 2023

Dealership Rating
Employee Rating

Every one is pleasant they treat you very nice I love their cars thank you More

by Doris.tijerina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo, Robbie Watson , Eric Kratschmer, Tom Salin

Aug 02, 2023

Family Hyundai responded

Doris, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 01, 2023

Dealership Rating
Employee Rating

Always have been taken care of by everyone at Hyundai. Always good work and the people very nice. More

by NANA19507842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Aug 02, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 28, 2023

Dealership Rating
Employee Rating

The service was completed faster than expected, & everyone was great with communicating my needs on this repair. More

by jordan.conejo1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jul 28, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Jordan. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 28, 2023

Dealership Rating
Employee Rating

Service was ok. I had an appointment, and it took way too long. I asked for a coupon discount for the charge. the service manager was very rude. I guess he was havin More

by BILLTLC4911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2023

Family Hyundai responded

Thank you for your review. We are sorry to hear that you didn't have the best experience at our dealership and would like to learn more. Please reach out to us directly if you'd be willing to share some more detail. Thank you for your time!

July 27, 2023

Dealership Rating
Employee Rating

Great customer service. Very prompt with my appointment and was in and out of there quickly More

by kenrakas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt

Jul 28, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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