Michael Lilley | Page 8

Best Car buying Experience!! After looking and talking to several different dealerships and sales representatives, I was feeling hopeless. I'm so glad I didn't give up on my searc After looking and talking to several different dealerships and sales representatives, I was feeling hopeless. I'm so glad I didn't give up on my search. after inquiring online Kriss Arbury responded immediately was very honest and willing to help. Between him and Michael Lilley working together I'm now a Satisfied customer of a brand new C300. The both of these gentleman went above and beyond and for sure gained a life long customer with me. More

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Strive for happy customers Kriss Arbury the Internet Sales Manager was very responsive and always happy to answer any questions. He worked hard with Mike to get me a fair deal Kriss Arbury the Internet Sales Manager was very responsive and always happy to answer any questions. He worked hard with Mike to get me a fair deal that made me feel like a valued customer who will be happy to return in the future. The buying process was very easy. The dealership is beautiful and they take great pride in their brand and their product. More

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Second car 2 months We bought a C300 Sedan in December. Excellent experience, being a BMW family for 20+ year. Now we bought a GLC300. Again, the customer focus and assi We bought a C300 Sedan in December. Excellent experience, being a BMW family for 20+ year. Now we bought a GLC300. Again, the customer focus and assistance in helping fit the right vehicle needed for our family was exceptional. The MBW is a team base approach that focuses on customer needs. Really appreciated the ability to have a genuine discussion vs. the typical auto negation process that takes place at other dealerships. Like to recognize Erich, Mike Arturo. A collaborative approach to practical mobility. More

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Great place!! I visited this dealership to work on a lease for an E450 Sedan. I can't say enough great things about this dealership. Ultimately I decided to hang on I visited this dealership to work on a lease for an E450 Sedan. I can't say enough great things about this dealership. Ultimately I decided to hang on to my current vehicle a bit longer. But when the time is right I will go right back to MBOTW before anywhere else. Luis the salesmen is kind, patient and KNOWLEDGABLE. Justin & Michael the sales managers are a pleasure to work with. All involved are there to earn your complete satisfaction. If you want to buy a Mercedes-Benz or a quality pre-owned vehicle I can't say enough good things about the people here. The experience and treatment I received has made an impact I won't forget about. I will be sure to tell all of my friends about the A+++ experience I had with each and every person I met at Mercedes-Benz of The Woodlands. More

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Making car buying easy The team at MB of TW made it easy and efficient in deciding what model was best for us and then facilitated making it happen. We have been BMW loya The team at MB of TW made it easy and efficient in deciding what model was best for us and then facilitated making it happen. We have been BMW loyal for over 20 years. With a new driver in the house we were looking for another car and were going to buy a BMW, however, the experience with the that dealership was less than satisfactory. We decided to look at a few other dealers, Mercedes, Audi and Cadilliac. The reception, attention to details, working to get the options we needed were unparalleled. The purchase and delivery were efficient and on point. Will definitely go back. Thanks, Erich, Mike and Harry for making it happen. Of course, my wife love the bow on the car. Nice touch for delivery. More

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Pleasant Kriss was energetic and great all around! He made my experience less stressful and did a great job following up with me online. I had a pleasant expe Kriss was energetic and great all around! He made my experience less stressful and did a great job following up with me online. I had a pleasant experience with him. More

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New too Mercedes but made us feel like old friends We were apprehensive of going to look at Mercedes. We thought we would be met with a “high-brow” attitude. The moment we walked into the door we were We were apprehensive of going to look at Mercedes. We thought we would be met with a “high-brow” attitude. The moment we walked into the door we were greeted by a friendly receptionist and our experience just got better from there. Our salesman (Kriss) was fantastic, nice guy , made us feel welcome and took away any feelings of apprehensiveness we might of had at that point. Unlike other dealerships the finance manager (Mike) was informative and friendly. We never felt pressured and we had his undivided attention. We honestly think he gave us the best deal possible. When we were signing the papers on our new car purchase the finance director (Paula Alpha) was top notch. Paula had all the warranty options on her iPad that were interactive with our purchase price and our payment. This made it very informative and at no time did we feel pressured to make any additional purchases. The environment as well as all the employees at Mercedes of the Woodlands made this the best car buying experience that We have ever had. My wife and I are extremely happy with our new 2019 c300 and will be back for our next car purchase. More

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New Cars and a Vacation We selected the European Delivery program. I was somewhat apprehensive about driving in Europe, but the Apple Car Play made it a snap. It turned out We selected the European Delivery program. I was somewhat apprehensive about driving in Europe, but the Apple Car Play made it a snap. It turned out to be a very memorable vacation. I purchased two cars at this time. The only problem in the purchase was the delivery time. The new model release from Germany was a bit of a problem. But the dealership was very accommodating through the transaction. My salesman was Erich Beasley. His sales method is no pressure, very laid back and easy going. He is very knowledgeable of the product lines. It is nice to ask a detailed question and get an answer that is right and not, "let me check on that". More

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Treated like a queen! I love this dealership! So beautiful and crisp! Got my deal done with Mike Lilley, literally in minutes! Kriss was a pleasure, and David showed me all I love this dealership! So beautiful and crisp! Got my deal done with Mike Lilley, literally in minutes! Kriss was a pleasure, and David showed me all the bells and whistles of my new baby! I couldn’t be happier with the service I received! This was best experience ever! More

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Purchased a 2018 (new) GLS 450 with a 2015 C300 Trade-in My girlfriend and I were assisted by salesman Luis Osawa who went over and above in helping us decide what vehicle would be the best for her/us and th My girlfriend and I were assisted by salesman Luis Osawa who went over and above in helping us decide what vehicle would be the best for her/us and then helped us find that vehicle and negotiate an excellent price while helping us to receive the best trade-in value for out current 2015 C300. Michael Lilley closed the deal and was very pleasant and professional. Harry St. Clair completed the paperwork and was informative, thorough and efficient in getting us out the door with our new vehicle. More

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