Michael Lilley | Page 7

Great experience I worked with Kriss Arbury and Michael Lilley when recently purchasing an AMG C63S. Since I'm in the DFW area, they worked with me to get me the car I worked with Kriss Arbury and Michael Lilley when recently purchasing an AMG C63S. Since I'm in the DFW area, they worked with me to get me the car I wanted on the terms I wanted completely by phone and email. When I flew down to pick it up, the car was waiting for me on the showroom floor at the agreed upon price with no surprises. Both Kriss and Mike were fantastic to work with, and they both accommodated all of my requests some of which were a bit off the beaten path. No pressure from either, just honest hard work on their part to get my business. Anthony Cruz gave me a thorough run through of the car's features and set things up to my liking. Arturo Gutierrez handled the paperwork, and was also a pleasure to work with. I will definitely go back when in the market for another Mercedes Benz. More

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What I want, they deliver! I had the pleasure of working with Kriss Arbury, Michael Lilley, Paula Alpha, and Noelia Murphy this week to purchase our second Mercedes Benz. Let m I had the pleasure of working with Kriss Arbury, Michael Lilley, Paula Alpha, and Noelia Murphy this week to purchase our second Mercedes Benz. Let me tell you, buying a car is typically NEVER a pleasant experience but my family and I are 2 for 2 with Mercedes Benz of The Woodlands. I was able to take things at my pace, never pressured, and presented with options that benefited me! If you haven't visited this dealership and you are in the market for a vehicle, do yourself a favor and stop in. Ask for Kriss. More

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Game Changer! My recent transaction at Mercedes Benz of The Woodlands (MBOTW) has redefined the car buying experience for me! From the moment I stepped onto the lot My recent transaction at Mercedes Benz of The Woodlands (MBOTW) has redefined the car buying experience for me! From the moment I stepped onto the lot, I was greeted by a friendly, knowledgeable team of professionals focused on a efficient, "no nonsense" approach. I would recommend MBOTW to anyone who is looking for a modern approach to the car buying process! More

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Very good buying experience The team in The Woodlands spent quite a bit of time with us, ultimately leading to us purchasing a beautiful new 2020 GLE. We drove a number of vehicl The team in The Woodlands spent quite a bit of time with us, ultimately leading to us purchasing a beautiful new 2020 GLE. We drove a number of vehicles that day before making our decision, but did not feel pressured to close the deal before we were ready. Ultimately, we weren’t out of the dealership until several hours after closing time, but never felt rushed. Overall, we were impressed with this store and would recommend to anyone considering a new Mercedes. More

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Not Your Typical Sales Team This is my third purchase, they are always so easy to work with. They went the extra mile to find the car I wanted and got it here quickly! This is my third purchase, they are always so easy to work with. They went the extra mile to find the car I wanted and got it here quickly! More

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Best car buying experience I've had! Martin was fabulous! My experience with MB of The Woodlands exceeded my expectations. Martin Korn spoke to me when I walked in and asked how he could help me. For the fi My experience with MB of The Woodlands exceeded my expectations. Martin Korn spoke to me when I walked in and asked how he could help me. For the first time in my life, I was not sure what car I wanted. Martin listened to my likes and recommended two models. I drove them both repeatedly over the next week. I then left the dealership to test drive nearly all the models of competitors. Martin kept in touch without pressure and answered my questions. When the time to "negotiate" arrived, I was surprised with Mike Lilley and the transparency of the process--virtually no negotiating involved, but listening to my desires and meeting them. Paula Alpha in financing made this process as quick as it could have been. Best car buying experience ever. Highly recommend Martin, Mike, and Paula. More

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The sales mgr. Mr. Lilley is a unusual mgr. Let me Tell you what this man did to me. He approach me with a true smile, genuine hand shake, while thanking me for taking the time to visit mercedes-benz Tell you what this man did to me. He approach me with a true smile, genuine hand shake, while thanking me for taking the time to visit mercedes-benz of the Woodlands , then he started introducing me to all of this wonderful high quality stuff to eat, showing me around and we end up in his office continuing to talk ,then i ask him what is it that you do here sir and mr.lilley goes iam the sales mgr. I then said its a honor to me you, iam 61 and out of all the cars I've purchased over the years i never met any sales manager. They always tell the salesman how many inches of pecker to give yah i could see mr. Lilley Was embarrassed so i apologized to him he was very understanding to my experiences. Mr.lilley i will tell you iam no basketball,football or even a rock star you treat me as if iam all that mr. Lilley say we treat everyone who walks or wheeled in Through those doors and works here the same ,, with dignity and respect that way we make no mistakes. At this time mr.lilley wanted ask me if i seen the 2019 glc300c4 coup i said whats that he call over and introduced me to a very nice salesman mr.kriss Arbury. I took home after i purchased a glc300c4 all black coup. Iam very happy with my purchase as well the opportunity to meet mr. Michael lilley and when i stop i always stop to say hello to my favorite and unusual sales manager and grap something wonderful to eat. More

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New Mercedes Buyer Kriss Arbury and the team made the buying experience a pleasure. He responded to my early questions with patience and speed. I dropped a deposit and f Kriss Arbury and the team made the buying experience a pleasure. He responded to my early questions with patience and speed. I dropped a deposit and flew up to get the car and they had someone meet me at the airport. Michael Lilley and Nick Botusan were extremely accommodating and the one issue we had was a crack in the windscreen which Nick offered to replace on the spot or refund me for as I had a 1000 mile drive home and wanted to get started. Even that was a pleasurable experience as they made the whole process easy and with no pressure whatsoever, at any time. Usually the finance guy is trying to pressure you into an upsell but Arturo Gutierrez was awesome. He'd sent me data before leaving and then walked me thought he whole process with calm and easy to understand explanations and absolutely no negativity when I turned some offers down. David Gonzales walked me though the cars controls and answered even the dumbest questions with grace. There was never any pressure and I enjoyed it so much that put of 19 car purchases over the last thirty years this is the one dealer I actually plan on returning to. Particularly for cars for my daughters and this cars replacement in a few years. These guys are brilliant. Thanks to Arturo, Kriss, David, Nick and the team over there. I had such a good time I took the long way home and didn't get out of the car for the first four and a half hours. Back roads and a great time! More

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Bought a BRAND NEW 2019 A220!!!! As soon as I walked in the dealership I was warmly welcomed by Richard Harper. He was so so nice to me, treated me professionally and he was VERY pati As soon as I walked in the dealership I was warmly welcomed by Richard Harper. He was so so nice to me, treated me professionally and he was VERY patient with me. I told him on my first visit that I was not buying today because I wasn't the one going to buy the car, and Richard replied with "That is not a problem!" From then on I new I was in good hands! 2 days later my boyfriend and I came in and bought the new 2019 A220! I was just so so happy with the experience. Richard and Mike stayed with us and helped us through the entire deal until we left at 9:45PM 100% satisfied! If you want a Mercedes, then you HAVE to go to the Mercedes-Benz of The Woodlands! Do NOT waste your time going anywhere else! I will always, ALWAYS buy from Richard no matter what! He made my experience with my very first Mercedes memorable. Richard, Mike thank you VERY much for everything! :) More

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Skip Greenway and head to The Woodlands MBZ dealership I live about two miles from the Greenway Mercedes dealership. I bought a "pre-owned" car there several years ago. It was the last day of the month-- s I live about two miles from the Greenway Mercedes dealership. I bought a "pre-owned" car there several years ago. It was the last day of the month-- salesman told me to take the car and come back and they would fix a small dent. They then refused to fix it the next week. So I've purchased several used Mercedes since then at various dealerships. When I saw how far this one was from my house, I was unsure if it was worth it. But I really liked the car. Well, it's definitely worth the trip. Kriss Arbury and the staff were very helpful. They have called several times to make sure everything is fine. They sent the license plates to me by Fed Ex so I wouldn't have to drive up there. They sent a video on how to program my garage door. I understand it is a family-owned dealership so they seem to be very focused on customer service. Highly recommend. More

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